Interventions in health organisations to reduce the impact of adverse events in second and third victims
Mira, JJ ; Lorenzo, S ; Carrillo, I ; Ferrús, L ; Pérez-Pérez, P ; Iglesias, F ; Silvestre, C ; Olivera, G ; Zavala, E ; Nuño-Solinís, R ; Maderuelo-Fernández, JA ; Vitaller, J ; Astier, P (Universidad de Zaragoza) ; Anglès, Roser ; Bonilla, Angélica ; Bustinduy, Ana Jesús ; Crespillo, Clara ; Guila Fidel, Sara ; García, Álvaro ; González, Ana Jesús ; Guilabert, Mercedes ; Gutiérrez , María Jesús ; Jurado, Juan José ; López, Araceli ; Martínez, Mª Magdalena ; Navarro, Isabel María ; Nebot, María Cristina ; Ochando, Antonio ; Orbegozo, Pedro ; Oyarzabal, Elene ; Palacio, Jesús María ; Renilla, María Esther ; Rodríguez-Pereira, Carolina ; Sanz, Sira ; Torijano, María Luisa
Resumen: Background
Adverse events (AE) are also the cause of suffering in health professionals involved. This study was designed to identify and analyse organization-level strategies adopted in both primary care and hospitals in Spain to address the impact of serious AE on second and third victims.
Methods
A cross-sectional study was conducted in healthcare organizations assessing: safety culture; health organization crisis management plans for serious AE; actions planned to ensure transparency in communication with patients (and relatives) who experience an AE; support for second victims; and protective measures to safeguard the institution’s reputation (the third victim).
Results
A total of 406 managers and patient safety coordinators replied to the survey. Deficient provision of support for second victims was acknowledged by 71 and 61 % of the participants from hospitals and primary care respectively; these respondents reported there was no support protocol for second victims in place in their organizations. Regarding third victim initiatives, 35 % of hospital and 43 % of primary care professionals indicated no crisis management plan for serious AE existed in their organization, and in the case of primary care, there was no crisis committee in 34 % of cases. The degree of implementation of second and third victim support interventions was perceived to be greater in hospitals (mean 14.1, SD 3.5) than in primary care (mean 11.8, SD 3.1) (p?<?0.001).
Conclusions
Many Spanish health organizations do not have a second and third victim support or a crisis management plan in place to respond to serious AEs.
Idioma: Inglés
DOI: 10.1186/s12913-015-0994-x
Año: 2015
Publicado en: BMC Health Services Research 15, 341 (2015), [9 pp]
ISSN: 1472-6963
Factor impacto JCR: 1.606 (2015)
Categ. JCR: HEALTH CARE SCIENCES & SERVICES rank: 53 / 87 = 0.609 (2015) - Q3 - T2
Factor impacto SCIMAGO: 1.163 - Health Policy (Q1)
Financiación: info:eu-repo/grantAgreement/EUR/ERDF/PI13/01220
Financiación: info:eu-repo/grantAgreement/ES/FIS/PI13-0473
Tipo y forma: Artículo (Versión definitiva)
Área (Departamento): Area Medicina (Dpto. Medicina, Psiqu. y Derm.)
Debe reconocer adecuadamente la autoría, proporcionar un enlace a la licencia e indicar si se han realizado cambios. Puede hacerlo de cualquier manera razonable, pero no de una manera que sugiera que tiene el apoyo del licenciador o lo recibe por el uso que hace.
Exportado de SIDERAL (2021-01-21-11:01:02)
Visitas y descargas
Adverse events (AE) are also the cause of suffering in health professionals involved. This study was designed to identify and analyse organization-level strategies adopted in both primary care and hospitals in Spain to address the impact of serious AE on second and third victims.
Methods
A cross-sectional study was conducted in healthcare organizations assessing: safety culture; health organization crisis management plans for serious AE; actions planned to ensure transparency in communication with patients (and relatives) who experience an AE; support for second victims; and protective measures to safeguard the institution’s reputation (the third victim).
Results
A total of 406 managers and patient safety coordinators replied to the survey. Deficient provision of support for second victims was acknowledged by 71 and 61 % of the participants from hospitals and primary care respectively; these respondents reported there was no support protocol for second victims in place in their organizations. Regarding third victim initiatives, 35 % of hospital and 43 % of primary care professionals indicated no crisis management plan for serious AE existed in their organization, and in the case of primary care, there was no crisis committee in 34 % of cases. The degree of implementation of second and third victim support interventions was perceived to be greater in hospitals (mean 14.1, SD 3.5) than in primary care (mean 11.8, SD 3.1) (p?<?0.001).
Conclusions
Many Spanish health organizations do not have a second and third victim support or a crisis management plan in place to respond to serious AEs.
Idioma: Inglés
DOI: 10.1186/s12913-015-0994-x
Año: 2015
Publicado en: BMC Health Services Research 15, 341 (2015), [9 pp]
ISSN: 1472-6963
Factor impacto JCR: 1.606 (2015)
Categ. JCR: HEALTH CARE SCIENCES & SERVICES rank: 53 / 87 = 0.609 (2015) - Q3 - T2
Factor impacto SCIMAGO: 1.163 - Health Policy (Q1)
Financiación: info:eu-repo/grantAgreement/EUR/ERDF/PI13/01220
Financiación: info:eu-repo/grantAgreement/ES/FIS/PI13-0473
Tipo y forma: Artículo (Versión definitiva)
Área (Departamento): Area Medicina (Dpto. Medicina, Psiqu. y Derm.)
Debe reconocer adecuadamente la autoría, proporcionar un enlace a la licencia e indicar si se han realizado cambios. Puede hacerlo de cualquier manera razonable, pero no de una manera que sugiera que tiene el apoyo del licenciador o lo recibe por el uso que hace. Exportado de SIDERAL (2021-01-21-11:01:02)
Enlace permanente:
Visitas y descargas
Este artículo se encuentra en las siguientes colecciones:
Artículos
Registro creado el 2016-04-15, última modificación el 2021-01-21