000057106 001__ 57106
000057106 005__ 20170327111900.0
000057106 0247_ $$2doi$$a10.1016/j.reimke.2014.07.001
000057106 0248_ $$2sideral$$a96755
000057106 037__ $$aART-2015-96755
000057106 041__ $$aspa
000057106 100__ $$0(orcid)0000-0002-2291-1409$$aBelanche, Daniel$$uUniversidad de Zaragoza
000057106 245__ $$aRebuilding public trust in government administrations through e-government actions
000057106 260__ $$c2015
000057106 5060_ $$aAccess copy available to the general public$$fUnrestricted
000057106 5203_ $$aCitizen trust in the public administration has been reduced worldwide due to recent events such as the current economic situation, corruption cases or disclosure of classified information. This work analyzes whether e-government related actions could be strategically employed to increase citizen trust in the public administration. This research confirms that perceived quality of public e-services has a positive effect on trust in the public administration. In turn, public administration communication (i.e., campaigns to promote the benefits and use of e-government) only influence trust in the public administration for citizens with a favorable attitude towards e-government. These results have interesting implications suggesting in which ways public administration should invest their limited resources in order to recover the levels of citizen trust.
000057106 536__ $$9info:eu-repo/grantAgreement/ES/MEC/AP2007-03817
000057106 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc-nd$$uhttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
000057106 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000057106 700__ $$0(orcid)0000-0002-9643-2814$$aCasaló, Luis V.$$uUniversidad de Zaragoza
000057106 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDepartamento de Dirección de Marketing e Investigación de Mercados$$cComercialización e Investigación de Mercados
000057106 773__ $$g19, 1 (2015), 1-11$$pRev. esp. investig. mark. ESIC$$tRevista española de investigación de marketing ESIC$$x1138-1442
000057106 8564_ $$s892997$$uhttp://zaguan.unizar.es/record/57106/files/texto_completo.pdf$$yVersión publicada
000057106 8564_ $$s81594$$uhttp://zaguan.unizar.es/record/57106/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000057106 909CO $$ooai:zaguan.unizar.es:57106$$particulos$$pdriver
000057106 951__ $$a2016-11-09-12:59:03
000057106 980__ $$aARTICLE