102261 20230519145439.0 doi 10.1186/s12913-021-06205-w sideral 124084 ART-2021-124084 eng Rodríguez-Eguizabal, E. Perception of the primary health care response capacity by patients with and without mental health problems, and health professionals: qualitative study 2021 Access copy available to the general public Unrestricted BACKGROUND: The objective of this study is to deepen our understanding of perceptions towards Primary Health Care Response Capacity by specifically using patients with and without mental disorders, as well as family doctors and a manager, in order to compare and endorse perspectives. For it, a qualitative study was performed. In-depth interviews were conducted with 28 patients with and without mental health disorders and focus groups were held with 21 professionals and a manager. An inductive thematic content analysis was performed in order to explore, develop and define the emergent categories of analysis. RESULTS: The fundamental domains for patients are dignity, communication, and rapid service. People with mental health problems also highlight the domain of confidentiality as relevant, while patients who do not have a mental health problem prioritize the domain of autonomy. Patients with mental health disorders report a greater number of negative experiences in relation to the domain of dignity. Patients do not consider their negative experiences to be a structural problem of the system. These findings are also endorsed by health care professionals. CONCLUSIONS: It is necessary to take these results into account as responsive systems can improve service uptake, ensure adherence to treatment, and ultimately enhance patient welfare. info:eu-repo/grantAgreement/ES/ISCIII/PI18-01336 info:eu-repo/grantAgreement/ES/MCIU-ISCIII/PI17-02274 info:eu-repo/semantics/openAccess by http://creativecommons.org/licenses/by/3.0/es/ 2.908 2021 HEALTH CARE SCIENCES & SERVICES 63 / 109 = 0.578 2021 Q3 T2 0.997 2021 Health Policy 2021 Q1 3.9 2021 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Oliván-Blázquez, B. Universidad de Zaragoza (orcid)0000-0001-6565-9699 Coronado-Vázquez, V. Sánchez-Calavera, M.A. Universidad de Zaragoza (orcid)0000-0001-8756-114X Gil-de-Goméz, M.J. Lafita-Mainz, S. Garcia-Roy, Á. Magallón-Botaya, R. Universidad de Zaragoza (orcid)0000-0002-5494-6550 4009 740 Universidad de Zaragoza Dpto. Psicología y Sociología Área Psicología Social 1007 610 Universidad de Zaragoza Dpto. Medicina, Psiqu. y Derm. Area Medicina 21 (2021), 285 [12 pp.] BMC HEALTH SERV RES BMC HEALTH SERVICES RESEARCH 1472-6963 666443 http://zaguan.unizar.es/record/102261/files/texto_completo.pdf Versión publicada 2399451 http://zaguan.unizar.es/record/102261/files/texto_completo.jpg?subformat=icon icon Versión publicada oai:zaguan.unizar.es:102261 articulos driver 2023-05-18-14:27:52 ARTICLE