000106721 001__ 106721
000106721 005__ 20210902121607.0
000106721 0247_ $$2doi$$a10.1002/jtr.2327
000106721 0248_ $$2sideral$$a114060
000106721 037__ $$aART-2020-114060
000106721 041__ $$aeng
000106721 100__ $$0(orcid)0000-0003-4038-1840$$aBravo, Rafael$$uUniversidad de Zaragoza
000106721 245__ $$aIntergenerational differences in customer engagement behaviours: An analysis of social tourism websites
000106721 260__ $$c2020
000106721 5060_ $$aAccess copy available to the general public$$fUnrestricted
000106721 5203_ $$aThis paper explores differences among Generations X, Y, and Z in customer engagement behaviours. Specifically, it analyses differences in customer behaviours in social tourism websites and the effects of self-efficacy and satisfaction on these behaviours. On the basis of an empirical study with a sample of 346 social tourism websites users, the results show that, in Generation X, self-efficacy exerts a higher effect on word of mouth than in the other generations. In Generation Y, satisfaction influences information searches and hotel bookings more than for the others. Generation Z is more prone to give referrals than are the other two generations.
000106721 536__ $$9info:eu-repo/grantAgreement/ES/DGA-FSE/S54-17R-GENERES Group$$9info:eu-repo/grantAgreement/ES/MINECO-FEDER/ECO2017-82103-P
000106721 540__ $$9info:eu-repo/semantics/openAccess$$aAll rights reserved$$uhttp://www.europeana.eu/rights/rr-f/
000106721 590__ $$a3.791$$b2020
000106721 591__ $$aHOSPITALITY, LEISURE, SPORT & TOURISM$$b27 / 58 = 0.466$$c2020$$dQ2$$eT2
000106721 592__ $$a1.155$$b2020
000106721 593__ $$aGeography, Planning and Development$$c2020$$dQ1
000106721 593__ $$aTransportation$$c2020$$dQ1
000106721 593__ $$aTourism, Leisure and Hospitality Management$$c2020$$dQ1
000106721 593__ $$aNature and Landscape Conservation$$c2020$$dQ1
000106721 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion
000106721 700__ $$0(orcid)0000-0001-5268-1723$$aCatalán, Sara$$uUniversidad de Zaragoza
000106721 700__ $$0(orcid)0000-0002-3422-4542$$aPina, José Miguel$$uUniversidad de Zaragoza
000106721 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000106721 773__ $$g22, 2 (2020), 182-191$$pINTERNATIONAL JOURNAL OF TOURISM RESEARCH$$tINTERNATIONAL JOURNAL OF TOURISM RESEARCH$$x1099-2340
000106721 8564_ $$s1007396$$uhttps://zaguan.unizar.es/record/106721/files/texto_completo.pdf$$yPostprint
000106721 8564_ $$s2317916$$uhttps://zaguan.unizar.es/record/106721/files/texto_completo.jpg?subformat=icon$$xicon$$yPostprint
000106721 909CO $$ooai:zaguan.unizar.es:106721$$particulos$$pdriver
000106721 951__ $$a2021-09-02-08:38:42
000106721 980__ $$aARTICLE