106721 20210902121607.0 doi 10.1002/jtr.2327 sideral 114060 ART-2020-114060 eng Bravo, Rafael Universidad de Zaragoza (orcid)0000-0003-4038-1840 Intergenerational differences in customer engagement behaviours: An analysis of social tourism websites 2020 Access copy available to the general public Unrestricted This paper explores differences among Generations X, Y, and Z in customer engagement behaviours. Specifically, it analyses differences in customer behaviours in social tourism websites and the effects of self-efficacy and satisfaction on these behaviours. On the basis of an empirical study with a sample of 346 social tourism websites users, the results show that, in Generation X, self-efficacy exerts a higher effect on word of mouth than in the other generations. In Generation Y, satisfaction influences information searches and hotel bookings more than for the others. Generation Z is more prone to give referrals than are the other two generations. info:eu-repo/grantAgreement/ES/DGA-FSE/S54-17R-GENERES Group info:eu-repo/grantAgreement/ES/MINECO-FEDER/ECO2017-82103-P info:eu-repo/semantics/openAccess All rights reserved http://www.europeana.eu/rights/rr-f/ 3.791 2020 HOSPITALITY, LEISURE, SPORT & TOURISM 27 / 58 = 0.466 2020 Q2 T2 1.155 2020 Geography, Planning and Development 2020 Q1 Transportation 2020 Q1 Tourism, Leisure and Hospitality Management 2020 Q1 Nature and Landscape Conservation 2020 Q1 info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion Catalán, Sara Universidad de Zaragoza (orcid)0000-0001-5268-1723 Pina, José Miguel Universidad de Zaragoza (orcid)0000-0002-3422-4542 4011 095 Universidad de Zaragoza Dpto. Direc.Mark.Inves.Mercad. Área Comerci.Investig.Mercados 22, 2 (2020), 182-191 INTERNATIONAL JOURNAL OF TOURISM RESEARCH INTERNATIONAL JOURNAL OF TOURISM RESEARCH 1099-2340 1007396 http://zaguan.unizar.es/record/106721/files/texto_completo.pdf Postprint 2317916 http://zaguan.unizar.es/record/106721/files/texto_completo.jpg?subformat=icon icon Postprint oai:zaguan.unizar.es:106721 articulos driver 2021-09-02-08:38:42 ARTICLE