107461 20231215090955.0 doi 10.3390/su13126884 sideral 124718 ART-2021-124718 eng García Madurga, Miguel Ángel Universidad de Zaragoza (orcid)0000-0002-7816-0050 Covid key figures and new challenges in the horeca sector: the way towards a new supply-chain 2021 Access copy available to the general public Unrestricted The profound impact of the coronavirus pandemic on global tourism activity and the hospitality industry has rendered statistical approaches on tourism-demand forecasting obsolete. Furthermore, literature review shows the absence of studies on the supply chain in the HoReCa (hotel, restaurant, catering) sector from a sustainability perspective that also addresses economic and social aspects, and not only environmental ones. In this context, the objective of this article is to carry out a prospective analysis on how the changes in the behaviour of consumers during the pandemic and the uncertainties regarding the exit from the health emergency can give rise to social trends with a high impact on the HoReCa sector in the coming years and, specifically, how they will affect the HoReCa supply chain. In the absence of investigations due to the proximity of what has happened, public sources and reports of international relevance have been identified and analysed from the future studies and strategic and competitive intelligence disciplines. The HoReCa sector in Spain has been chosen as field of observation. This analysis draws the future of the HoReCa sector, describes the changes in customer behaviour regarding food and beverages, explains the changes in distribution chains, and reflects on the impact of potential scenarios on the sector. The confluence of all these changes and trends can even configure a new supply chain in the hospitality sector with the emergence of new actors and the increase of access routes to a new final customer for whom security prevails in all its dimensions: physical, emotional, economic, and digital. info:eu-repo/semantics/openAccess by http://creativecommons.org/licenses/by/3.0/es/ 3.889 2021 ENVIRONMENTAL SCIENCES 133 / 279 = 0.477 2021 Q2 T2 ENVIRONMENTAL STUDIES 57 / 128 = 0.445 2021 Q2 T2 GREEN & SUSTAINABLE SCIENCE & TECHNOLOGY 35 / 47 = 0.745 2021 Q3 T3 GREEN & SUSTAINABLE SCIENCE & TECHNOLOGY 7 / 9 = 0.778 2021 Q4 T3 0.664 2021 Energy Engineering and Power Technology 2021 Q1 Renewable Energy, Sustainability and the Environment 2021 Q1 Management, Monitoring, Policy and Law 2021 Q1 Geography, Planning and Development 2021 Q1 5.0 2021 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Esteban Navarro, Miguel-Ángel Universidad de Zaragoza (orcid)0000-0001-6221-2824 Morte-Nadal, Tamara Universidad de Zaragoza (orcid)0000-0003-4459-9361 4012 650 Universidad de Zaragoza Dpto. Direcc.Organiza.Empresas Área Organización de Empresas 5013 105 Universidad de Zaragoza Unidad Predepartam. Period.Co. Área Comunic.Audiovis.Publici. 13, 12 (2021), 6884 [19 pp.] Sustainability (Basel) Sustainability (Switzerland) 2071-1050 1159574 http://zaguan.unizar.es/record/107461/files/texto_completo.pdf Versión publicada 2801195 http://zaguan.unizar.es/record/107461/files/texto_completo.jpg?subformat=icon icon Versión publicada oai:zaguan.unizar.es:107461 articulos driver 2023-12-15-08:59:45 ARTICLE