000109411 001__ 109411
000109411 005__ 20230519145507.0
000109411 0247_ $$2doi$$a10.3389/fpubh.2021.810014
000109411 0248_ $$2sideral$$a125425
000109411 037__ $$aART-2021-125425
000109411 041__ $$aeng
000109411 100__ $$aPina, David
000109411 245__ $$aUsers’ perception of violence and conflicts with professionals in primary care centers before and during covid-19. a qualitative study
000109411 260__ $$c2021
000109411 5060_ $$aAccess copy available to the general public$$fUnrestricted
000109411 5203_ $$aBackground: Workplace violence is a social problem of special interest in both intervention and research. Among the sectors that most perceive this type of violence, health care professionals stand out. The most common type of violence for this professional group is the one perpetrated by the users or patients themselves. It has been reported that one out of every four acts of violence in the workplace occurs in the healthcare setting. Within the health sector, the Mental Health, Emergency and Primary Care services have been widely reported as being among the most vulnerable, with Primary Care being the least addressed of the three. Although the available literature is extensive, there are hardly any studies that explore from a qualitative perspective what are the sources of conflict in this sector from the perspective of the users, the most common being to work with professionals. Objective: The aim of this study is to examine those aspects derived from the organization, the professionals or the users of Primary Care that, from the users’ point of view, cause violent situations and how they think these could be avoided. Method: The sample consisted of 80 users of the Primary Care services of the Health Service of Murcia. For data collection, a qualitative study was conducted through 10 focus groups and a subsequent thematic analysis of the data. Results: The results have allowed us to identify that, from an organizational point of view, the uncertainty in waiting times, the need to adapt the telematic or telephone appointment to the different types of users, or the management of emergencies in Primary Care are the aspects that cause most conflicts between users and professionals. In this sense, suggested improvements are aimed at providing information in the mobile application updated on the opening hours or maintaining the telephone appointment for those who need or request it, among many others. As for the professionals, users point out that the medical staff is perceived as distant and sometimes does not provide.
000109411 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/
000109411 590__ $$a6.461$$b2021
000109411 592__ $$a1.298$$b2021
000109411 594__ $$a4.0$$b2021
000109411 591__ $$aPUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH$$b37 / 210 = 0.176$$c2021$$dQ1$$eT1
000109411 593__ $$aPublic Health, Environmental and Occupational Health$$c2021$$dQ1
000109411 591__ $$aPUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH$$b18 / 183 = 0.098$$c2021$$dQ1$$eT1
000109411 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000109411 700__ $$aLópez-Ros, Paloma
000109411 700__ $$aLuna-Maldonado, Aurelio
000109411 700__ $$aLuna Ruiz-Caballero, Aurelio
000109411 700__ $$aLlor-Esteban, Bartolomé
000109411 700__ $$aRuiz-Hernández, José Antonio
000109411 700__ $$aGarcía-Jiménez, Jesús Javier
000109411 700__ $$aPuente-López, Esteban
000109411 700__ $$0(orcid)0000-0001-6469-9189$$aMartínez-Jarreta, Begoña$$uUniversidad de Zaragoza
000109411 7102_ $$11012$$2613$$aUniversidad de Zaragoza$$bDpto. Farmac.Fisiol.y Med.L.F.$$cÁrea Medicina Legal y Forense
000109411 773__ $$g9 (2021), 81004 [13 pp.]$$pFront. public health.$$tFrontiers in public health$$x2296-2565
000109411 8564_ $$s762328$$uhttps://zaguan.unizar.es/record/109411/files/texto_completo.pdf$$yVersión publicada
000109411 8564_ $$s2466746$$uhttps://zaguan.unizar.es/record/109411/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000109411 909CO $$ooai:zaguan.unizar.es:109411$$particulos$$pdriver
000109411 951__ $$a2023-05-18-15:06:26
000109411 980__ $$aARTICLE