000109446 001__ 109446
000109446 005__ 20230519145403.0
000109446 0247_ $$2doi$$a10.1108/JHTT-02-2019-0040
000109446 0248_ $$2sideral$$a122523
000109446 037__ $$aART-2021-122523
000109446 041__ $$aeng
000109446 100__ $$0(orcid)0000-0003-4038-1840$$aBravo, R.$$uUniversidad de Zaragoza
000109446 245__ $$aUnderstanding how customers engage with social tourism websites
000109446 260__ $$c2021
000109446 5060_ $$aAccess copy available to the general public$$fUnrestricted
000109446 5203_ $$aPurpose: This paper aims to analyse the effect of technology acceptance variables on customer attitude and customer engagement behaviours (CEB) with social tourism websites (STWs). Design/methodology/approach: An empirical study was carried out with 346 customers. A model was developed to analyse the relationships between CEB and their determinants. Partial least squares – structural equation modelling was used to test the model. Findings: Customers’ perceptions of enjoyment, ease of use, usefulness and trustworthiness positively influence their attitude towards STWs and their subsequent engagement behaviours [purchases, word of mouth (WOM) and referrals]. Originality/value: This study develops and empirically tests a model that analyses the impact of technology acceptance model variables on CEB, both transactional (customer purchases) and non-transactional (customer WOM, referrals and feedback), in the context of STWs.
000109446 536__ $$9info:eu-repo/grantAgreement/ES/DGA/S54-20R-GENERES Group$$9info:eu-repo/grantAgreement/ES/MINECO-FEDER/ECO2017-82103-P
000109446 540__ $$9info:eu-repo/semantics/openAccess$$aAll rights reserved$$uhttp://www.europeana.eu/rights/rr-f/
000109446 590__ $$a5.576$$b2021
000109446 592__ $$a1.205$$b2021
000109446 594__ $$a6.9$$b2021
000109446 591__ $$aHOSPITALITY, LEISURE, SPORT & TOURISM$$b20 / 58 = 0.345$$c2021$$dQ2$$eT2
000109446 593__ $$aInformation Systems$$c2021$$dQ1
000109446 593__ $$aComputer Science Applications$$c2021$$dQ1
000109446 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion
000109446 700__ $$0(orcid)0000-0001-5268-1723$$aCatalán, S.$$uUniversidad de Zaragoza
000109446 700__ $$0(orcid)0000-0002-3422-4542$$aPina, J.M.$$uUniversidad de Zaragoza
000109446 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000109446 773__ $$g12, 1 (2021), 141-154$$tJournal of Hospitality and Tourism Technology$$x1757-9880
000109446 8564_ $$s212503$$uhttps://zaguan.unizar.es/record/109446/files/texto_completo.pdf$$yPostprint
000109446 8564_ $$s1759661$$uhttps://zaguan.unizar.es/record/109446/files/texto_completo.jpg?subformat=icon$$xicon$$yPostprint
000109446 909CO $$ooai:zaguan.unizar.es:109446$$particulos$$pdriver
000109446 951__ $$a2023-05-18-13:43:26
000109446 980__ $$aARTICLE