000117651 001__ 117651
000117651 005__ 20240319081017.0
000117651 0248_ $$2sideral$$a129083
000117651 037__ $$aART-2022-129083
000117651 041__ $$aeng
000117651 100__ $$aPina, David
000117651 245__ $$aSources of conflict and prevention proposals in user violence toward primary care staff: a qualitative study of the perception of professionals
000117651 260__ $$c2022
000117651 5060_ $$aAccess copy available to the general public$$fUnrestricted
000117651 5203_ $$aBackground: Some studies indicate that at least one in four cases of workplace violence occurs in the health sector, with a higher incidence in Emergency Departments, Mental Health Services or Primary Care. Unlike other professional groups, healthcare workers perceive this type of behavior mainly from users or patients. This is the reason why both the detection of conflict between users and professionals and the ways to face and reduce these conflicts has been and is one of the main fields of study in this population. The aim of this study was to delve into the sources of conflict between users and professionals in Primary Care from the perspective of the professionals themselves. In addition, the aim was to explore the proposals for intervention/prevention of this conflict that the professionals perceived as necessary to improve the work environment.
Methods: This study uses qualitative methodology conducting 8 focus groups with professionals related to Primary Health Care. The final sample was composed of 44 workers who were part of the regional management, labor unions, area coordinators, center coordinators and representatives of the professional groups of these centers (medicine, nursing and administration). Thematic analysis was used to extract topics and subtopics.
Results: The results are divided into areas of conflict and intervention proposals. The professionals detect a lack of training or education in themselves, absence of functional multidisciplinary teams or competencies to improve the patient-professional relationship, among others. To address these shortcomings, they propose the creation of protocols for action in the face of aggression, the formation of spaces and channels of communication both among the center's own workers and between them and other organizations (e.g., hospitals), fostering a positive relationship with the user community and ongoing training in various topics such as self-safety, management of emotions, empathy or interpersonal communication.
Conclusions: This study allows to highlight specific areas of user-professional conflict in Primary Care. Furthermore, the inclusion of intervention proposals by the professionals allows to propose starting points for the development of complete plans.
000117651 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/
000117651 590__ $$a5.2$$b2022
000117651 592__ $$a1.125$$b2022
000117651 591__ $$aPUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH$$b25 / 180 = 0.139$$c2022$$dQ1$$eT1
000117651 593__ $$aPublic Health, Environmental and Occupational Health$$c2022$$dQ1
000117651 591__ $$aPUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH$$b43 / 207 = 0.208$$c2022$$dQ1$$eT1
000117651 594__ $$a3.8$$b2022
000117651 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000117651 700__ $$aPeñalver-Monteagudo, Carmen María
000117651 700__ $$aRuiz-Hernández, José Antonio
000117651 700__ $$aRabadán-García, José Antonio
000117651 700__ $$aLópez-Ros, Paloma
000117651 700__ $$0(orcid)0000-0001-6469-9189$$aMartínez-Jarreta, Begoña$$uUniversidad de Zaragoza
000117651 7102_ $$11012$$2613$$aUniversidad de Zaragoza$$bDpto. Farmac.Fisiol.y Med.L.F.$$cÁrea Medicina Legal y Forense
000117651 773__ $$g10, 862896 (2022), [12 pp.]$$pFront. public health.$$tFrontiers in public health$$x2296-2565
000117651 8564_ $$s635041$$uhttps://zaguan.unizar.es/record/117651/files/texto_completo.pdf$$yVersión publicada
000117651 8564_ $$s2280518$$uhttps://zaguan.unizar.es/record/117651/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000117651 909CO $$ooai:zaguan.unizar.es:117651$$particulos$$pdriver
000117651 951__ $$a2024-03-18-15:43:51
000117651 980__ $$aARTICLE