000118277 001__ 118277
000118277 005__ 20240319081017.0
000118277 0247_ $$2doi$$a10.1016/j.tele.2022.101851
000118277 0248_ $$2sideral$$a129552
000118277 037__ $$aART-2022-129552
000118277 041__ $$aeng
000118277 100__ $$0(orcid)0000-0002-2291-1409$$aBelanche, D.$$uUniversidad de Zaragoza
000118277 245__ $$aCustomer adoption of p2p mobile payment systems: The role of perceived risk
000118277 260__ $$c2022
000118277 5060_ $$aAccess copy available to the general public$$fUnrestricted
000118277 5203_ $$aPeer-to-peer (P2P) payments are experiencing strong growth due to the notable interest in mobile payments and the effect of the COVID-19 pandemic on individuals’ behaviours. This research analyses the success factors in customers’ adoption of Bizum, a prototypical P2P mobile payment system already used by almost half of the Spanish population. Using data from real Bizum users and structural equation modelling, it was confirmed that: (1) customers’ attitudes and perceptions of control over the mobile app increased use and WOM intentions; (2) the subjective norm (i.e., social approval) is not important for the adoption of this P2P service; (3) the direct effect of perceived risk on behavioural intentions is not significant and that perceived risk is moderated by perceived security, such that its negative effects are significant when users perceive lower levels of security; (4) age and gender do not significantly influence adoption, which suggests that the service might be used by a wide spectrum. Finally, from a practical viewpoint, this research contributes to the understanding of the success factors underlying P2P platforms, which can help managers better develop their market penetration strategies in a highly competitive sector.
000118277 536__ $$9info:eu-repo/grantAgreement/ES/MCIU/PID2019-105468RB-I00$$9info:eu-repo/grantAgreement/ES/UZ/JIUZ-2020-SOC-03
000118277 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/
000118277 590__ $$a8.5$$b2022
000118277 592__ $$a1.878$$b2022
000118277 591__ $$aINFORMATION SCIENCE & LIBRARY SCIENCE$$b5 / 84 = 0.06$$c2022$$dQ1$$eT1
000118277 593__ $$aCommunication$$c2022$$dQ1
000118277 593__ $$aLaw$$c2022$$dQ1
000118277 593__ $$aElectrical and Electronic Engineering$$c2022$$dQ1
000118277 593__ $$aComputer Networks and Communications$$c2022$$dQ1
000118277 594__ $$a16.0$$b2022
000118277 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000118277 700__ $$0(orcid)0000-0002-1456-4726$$aGuinalíu, M.$$uUniversidad de Zaragoza
000118277 700__ $$aAlbás, P.
000118277 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000118277 773__ $$g72 (2022), 101851 [13 pp.]$$pTelemat. inform.$$tTelematics and Informatics$$x0736-5853
000118277 8564_ $$s595955$$uhttps://zaguan.unizar.es/record/118277/files/texto_completo.pdf$$yVersión publicada
000118277 8564_ $$s2046349$$uhttps://zaguan.unizar.es/record/118277/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000118277 909CO $$ooai:zaguan.unizar.es:118277$$particulos$$pdriver
000118277 951__ $$a2024-03-18-15:49:03
000118277 980__ $$aARTICLE