doi:10.3390/jtaer17020019engSchrotenboer, D.Constantinides, E.Herrando, C.Vries, S.The effects of Omni-Channel retailing on promotional strategyART-2022-128737The objective of this study is to ascertain the effects of omni-channel retailing on the promotional strategy of retail organisations in order to better understand how to alter the promotional strategy in accordance with the ever-changing needs of customers and ultimately provide the customer with a seamless experience. This research is based on a critical systematic literature review of articles related to the topics of ‘omni-channel retailing’ and ‘promotional strategy’. The analysis made evident that most literature is focused on developing an understanding of omni-channel retailing; uncovering consumer behaviours in omni-channel retailing; and ways to adapt promotional strategies related to merchandising, sales promotion, selling, and word of mouth. Past research is quite fractured and does not represent a holistic picture of the implications of omni-channel retailing for promotional strategy. The analysis provided in this paper provides a general guideline for researchers and practitioners concerning promotional strategies that can be adopted in omni-channel retailing. © 2022 by the authors. Licensee MDPI, Basel, Switzerland.2022http://zaguan.unizar.es/record/11979210.3390/jtaer17020019http://zaguan.unizar.es/record/119792oai:zaguan.unizar.es:119792Journal of Theoretical and Applied Electronic Commerce Research 17, 2 (2022), 360-374byhttps://creativecommons.org/licenses/by/4.0/deed.esinfo:eu-repo/semantics/openAccess