000123862 001__ 123862
000123862 005__ 20230216104023.0
000123862 0247_ $$2doi$$a10.15341/jbe(2155-7950)/07.13.2022/003
000123862 0248_ $$2sideral$$a132312
000123862 037__ $$aART-2022-132312
000123862 041__ $$aeng
000123862 100__ $$0(orcid)0000-0003-4560-7247$$aVela-Jiménez, M.J.$$uUniversidad de Zaragoza
000123862 245__ $$aICT Impact on Firms: The Mediating Effect of Interorganizational Cooperation for Corporate Travel Agencies
000123862 260__ $$c2022
000123862 5060_ $$aAccess copy available to the general public$$fUnrestricted
000123862 5203_ $$aThe pandemic caused by covid-19 has paralyzed practically the entire tourism sector, so new mechanisms are required to reactivate it. This article analyzes inter-organizational cooperation as a mechanism through which information and communication technologies (ICT) influence firm performance of agencies in this sector. The data necessary for the empirical study was obtained through a questionnaire reported by managers/directors of 170 TMC (Travel Management Company) and DMC (Destination Management Company) agencies related to the tourism business and events in Brazil. The empirical results show that the ICT use for the management of events and businesses benefits cooperation between agencies, as well as obtaining better firm performance. Likewise, the mediation role of cooperation between the ICT use and the performance of the TMC and DMC agencies is confirmed. In other words, agencies of event management and business tourism, making use of new technologies, should reorient their behavior and establish different forms of cooperation among them (product or process development, benchmarking, exchange of experiences, ...) in order to mitigate the effects of the pandemic crisis and improve firm performance.
000123862 540__ $$9info:eu-repo/semantics/openAccess$$aAll rights reserved$$uhttp://www.europeana.eu/rights/rr-f/
000123862 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion
000123862 700__ $$0(orcid)0000-0003-3772-8591$$aPérez-Pérez, M.$$uUniversidad de Zaragoza
000123862 700__ $$aHala-Santos, E.
000123862 700__ $$0(orcid)0000-0002-7994-923X$$aGil-Lacruz, A.$$uUniversidad de Zaragoza
000123862 700__ $$0(orcid)0000-0003-0898-0480$$aLira, E.M.$$uUniversidad de Zaragoza
000123862 7102_ $$14012$$2650$$aUniversidad de Zaragoza$$bDpto. Direcc.Organiza.Empresas$$cÁrea Organización de Empresas
000123862 7102_ $$14009$$2740$$aUniversidad de Zaragoza$$bDpto. Psicología y Sociología$$cÁrea Psicología Social
000123862 773__ $$g13, 7 (2022), 397-411$$tJournal of business and economics$$x2155-7950
000123862 8564_ $$s833733$$uhttps://zaguan.unizar.es/record/123862/files/texto_completo.pdf$$yPostprint
000123862 8564_ $$s2099657$$uhttps://zaguan.unizar.es/record/123862/files/texto_completo.jpg?subformat=icon$$xicon$$yPostprint
000123862 909CO $$ooai:zaguan.unizar.es:123862$$particulos$$pdriver
000123862 951__ $$a2023-02-16-08:48:42
000123862 980__ $$aARTICLE