000123870 001__ 123870
000123870 005__ 20250722154012.0
000123870 0247_ $$2doi$$a10.1016/j.jenvman.2023.117325
000123870 0248_ $$2sideral$$a132375
000123870 037__ $$aART-2023-132375
000123870 041__ $$aeng
000123870 100__ $$0(orcid)0000-0001-8353-3870$$aBarta, S.$$uUniversidad de Zaragoza
000123870 245__ $$aHow implementing the UN sustainable development goals affects customers’ perceptions and loyalty
000123870 260__ $$c2023
000123870 5060_ $$aAccess copy available to the general public$$fUnrestricted
000123870 5203_ $$aWhen firms work to achieve the UN Sustainable Development Goals (SDGs), they contribute to environmental protection and social and economic welfare. But what are the implications for the firms themselves, particularly in terms of potential improvements to customer–organization relationships? This article seeks to answer that question in depth by investigating the distinct influences of implementing environmental, social, or economic SDGs on consumers' perceptions of the firm's reputation, trust, and user–organization identification, which in turn may affect their loyalty intentions. Survey responses from 210 employees and students of a professional training organization reveal that in this educational context, social and economic SDGs are more relevant than environmental SDGs. Implementing SDGs has positive implications for the organization, in the form of increased user loyalty, which is not a direct effect but rather is fully mediated by trust and user–organization identification. Reputation does not affect loyalty though. In addition, companies' compliance with SDGs should be consistent with their business objectives; SDG-washing is ineffective. This research thus expands scarce empirical knowledge in this emerging field by helping scholars and practitioners understand the unique processes through which achieving SDGs affects users' perceptions and future behaviors.
000123870 536__ $$9info:eu-repo/grantAgreement/ES/MICIU/PID2019-105468RB-I00$$9info:eu-repo/grantAgreement/ES/MCIU/FPU18-02037$$9info:eu-repo/grantAgreement/ES/DGA-FSE/S20-20R METODO Research Group
000123870 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc$$uhttp://creativecommons.org/licenses/by-nc/3.0/es/
000123870 590__ $$a8.0$$b2023
000123870 592__ $$a1.771$$b2023
000123870 591__ $$aENVIRONMENTAL SCIENCES$$b35 / 358 = 0.098$$c2023$$dQ1$$eT1
000123870 593__ $$aEnvironmental Engineering$$c2023$$dQ1
000123870 593__ $$aWaste Management and Disposal$$c2023$$dQ1
000123870 593__ $$aMedicine (miscellaneous)$$c2023$$dQ1
000123870 593__ $$aManagement, Monitoring, Policy and Law$$c2023$$dQ1
000123870 594__ $$a13.7$$b2023
000123870 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000123870 700__ $$0(orcid)0000-0002-2291-1409$$aBelanche, D.$$uUniversidad de Zaragoza
000123870 700__ $$0(orcid)0000-0002-1232-9706$$aFlavián, M.$$uUniversidad de Zaragoza
000123870 700__ $$aTerré, M. C.
000123870 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000123870 773__ $$g331 (2023), 117325 [10 pp.]$$pJ. environ. manag.$$tJournal of environmental management$$x0301-4797
000123870 8564_ $$s2269244$$uhttps://zaguan.unizar.es/record/123870/files/texto_completo.pdf$$yVersión publicada
000123870 8564_ $$s2696962$$uhttps://zaguan.unizar.es/record/123870/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000123870 909CO $$ooai:zaguan.unizar.es:123870$$particulos$$pdriver
000123870 951__ $$a2025-07-22-15:35:45
000123870 980__ $$aARTICLE