000125824 001__ 125824
000125824 005__ 20241125101149.0
000125824 0247_ $$2doi$$a10.1016/j.ijinfomgt.2023.102648
000125824 0248_ $$2sideral$$a133274
000125824 037__ $$aART-2023-133274
000125824 041__ $$aeng
000125824 100__ $$0(orcid)0000-0001-8353-3870$$aBarta, Sergio$$uUniversidad de Zaragoza
000125824 245__ $$aThe double side of flow in regret and product returns: maximizers versus satisficers
000125824 260__ $$c2023
000125824 5060_ $$aAccess copy available to the general public$$fUnrestricted
000125824 5203_ $$aWhile the positive aspects of the flow state have been widely researched, the effects of being aware of this state and the negative consequences still need to be explored. The loss of awareness that flow state may bring can lead to the purchase of products that consumers afterward regret and want to return them. This research aims to understand flow consciousness's effect on consumer post-purchase regret from a dual perspective (process and outcome regret). The relevance of these relationships is also examined by analyzing the differences between 2 groups: maximizers and satisficers consumers. Through a structural equation model based on covariances tested with EQS 6.4, the results show that flow consciousness generates process regret but not outcome regret. However, the differences found between the two groups are worth noting. The research sheds light on the effect of flow consciousness on regret and provides insight into the mechanism of product return through post-purchase regret. The theoretical and managerial implications for e-commerce retailers are discussed.
000125824 536__ $$9info:eu-repo/grantAgreement/ES/DGA-FSE/S20-20R METODO Research Group$$9info:eu-repo/grantAgreement/ES/MCIU/FPU18-02037$$9info:eu-repo/grantAgreement/ES/MCIU/PID2019-105468RB-I00
000125824 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/
000125824 590__ $$a20.1$$b2023
000125824 592__ $$a5.775$$b2023
000125824 591__ $$aINFORMATION SCIENCE & LIBRARY SCIENCE$$b1 / 161 = 0.006$$c2023$$dQ1$$eT1
000125824 593__ $$aArtificial Intelligence$$c2023$$dQ1
000125824 593__ $$aComputer Networks and Communications$$c2023$$dQ1
000125824 593__ $$aInformation Systems$$c2023$$dQ1
000125824 593__ $$aMarketing$$c2023$$dQ1
000125824 593__ $$aLibrary and Information Sciences$$c2023$$dQ1
000125824 593__ $$aManagement Information Systems$$c2023$$dQ1
000125824 593__ $$aInformation Systems and Management$$c2023$$dQ1
000125824 594__ $$a53.1$$b2023
000125824 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000125824 700__ $$0(orcid)0000-0002-5487-5203$$aGurrea, Raquel$$uUniversidad de Zaragoza
000125824 700__ $$0(orcid)0000-0001-7118-9013$$aFlavián, Carlos$$uUniversidad de Zaragoza
000125824 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000125824 773__ $$g71 (2023), 102648 [13 pp.]$$pInt. j. inf. manage.$$tINTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT$$x0268-4012
000125824 8564_ $$s1167634$$uhttps://zaguan.unizar.es/record/125824/files/texto_completo.pdf$$yVersión publicada
000125824 8564_ $$s2711796$$uhttps://zaguan.unizar.es/record/125824/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000125824 909CO $$ooai:zaguan.unizar.es:125824$$particulos$$pdriver
000125824 951__ $$a2024-11-22-12:06:03
000125824 980__ $$aARTICLE