000126286 001__ 126286
000126286 005__ 20230525153338.0
000126286 0247_ $$2doi$$a10.15453/0191-5096.4554
000126286 0248_ $$2sideral$$a125489
000126286 037__ $$aART-2021-125489
000126286 041__ $$aeng
000126286 100__ $$0(orcid)0000-0003-0997-5931$$aEito Mateo, Antonio$$uUniversidad de Zaragoza
000126286 245__ $$aCould whatsapp be an intervention tool for digital social work? A case study
000126286 260__ $$c2021
000126286 5060_ $$aAccess copy available to the general public$$fUnrestricted
000126286 5203_ $$aEnsuring that individuals who exhibit difficulties or problems are able to stay in their family and community environments has been an issue of concern for governments and welfare states for several decades. Authorities now seek to reverse the impact of periods or years of institutionalization and concealment of a variety of personal and social realities.
It should be highlighted that two phenomena, in particular, have increased interest in helping to keep individuals in their homes and community. First, aging populations and increased life expectancy, and second, the possibilities afforded by Information and Communication Technologies (ICTs). The aging population is a constant throughout the Western world. To date, ICT is a field that has been underexploited in Southern Europe and specifically in the case of Spain. Nevertheless, ICT is experiencing a boom and we believe it can shape and reshape professional, personal, and family practices, as well as public policies and program design in the near future.
In turn, the situation resulting from the Covid-19 pandemic, which began in 2020, has led to moments of lockdown, curfews, and restrictions of movement, which in some cases have increased the isolation and loneliness of the elderly and those with health and mobility problems. Paradoxically, Covid-19 has also acted as a technology driver by increasing the use of social media, online shopping, and technologies such as video calls, video chats, etc., for personal, work, and educational activities.
In this article, we highlight developments from an ongoing research project based on a case study from a social action organization that responded to the crisis by providing and managing health, social, and technology services. The organization in question is the Spanish Red Cross, and, more specifically, we analyze the case of the Red Cross in Zaragoza, Spain.
This study aims to show the evolution of scenarios and tools employed to respond to user needs within a process of digital convergence facilitated by the use of interactive applications, based on “peer-to-peer” communication as a complementary strategy to the usual practice of social work, towards what could constitute a new context of work and intervention such as e-social work.
000126286 540__ $$9info:eu-repo/semantics/openAccess$$aAll rights reserved$$uhttp://www.europeana.eu/rights/rr-f/
000126286 592__ $$a0.192$$b2021
000126286 593__ $$aSociology and Political Science$$c2021$$dQ3
000126286 593__ $$aSocial Sciences (miscellaneous)$$c2021$$dQ3
000126286 594__ $$a0.7$$b2021
000126286 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000126286 700__ $$0(orcid)0000-0001-6592-574X$$aGómez Poyato, Mª José$$uUniversidad de Zaragoza
000126286 700__ $$0(orcid)0000-0001-6202-6044$$aMatías Solanilla, Antonio$$uUniversidad de Zaragoza
000126286 7102_ $$14009$$2813$$aUniversidad de Zaragoza$$bDpto. Psicología y Sociología$$cÁrea Trabajo Social y Serv.Soc
000126286 773__ $$g48, 3 (2021), 29-51$$pJournal of sociology and social welfare$$tJournal of sociology and social welfare$$x0191-5096
000126286 8564_ $$s564045$$uhttps://zaguan.unizar.es/record/126286/files/texto_completo.pdf$$yVersión publicada
000126286 8564_ $$s1649605$$uhttps://zaguan.unizar.es/record/126286/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000126286 909CO $$ooai:zaguan.unizar.es:126286$$particulos$$pdriver
000126286 951__ $$a2023-05-25-14:27:16
000126286 980__ $$aARTICLE