000126755 001__ 126755 000126755 005__ 20231023123351.0 000126755 0247_ $$2doi$$a10.5209/cuts.85212 000126755 0248_ $$2sideral$$a134262 000126755 037__ $$aART-2023-134262 000126755 041__ $$aeng 000126755 100__ $$aMira Tamayo, Diana Carolina 000126755 245__ $$aSocial work, technologies and covid 19: a case study in Zaragoza (Aragón-Spain) about the introduction of technological tools for interviewing and social accompaniment. 000126755 260__ $$c2023 000126755 5060_ $$aAccess copy available to the general public$$fUnrestricted 000126755 5203_ $$aThe work of social work professionals has continued to transform throughout its history, according to social changes, and to the new demands of care and accompaniment that emerge in society. The COVID-19 pandemic was another key moment of social change and transformation and for the professional practice of social work. This article investigates how the interview evolved, especially during the period of strictest confinement. For this purpose, a study has been carried out at the Red Cross of Zaragoza, which was selected because it is a pioneer in the use of ICT for social intervention. Out of a total of 65 users selected in the organisation itself, on the premise that they had access to a cell phone and personal computer, 30 responded to two online questionnaires that were designed for the research when they joined the programme and after a few months of intervention. The results indicate a high evaluation regarding the use of ICT, which are positively valued during the intervention process, and especially the professional accompaniment, which helps to solve doubts and become familiar with the technology. The pandemic has possibly acted as a technological accelerator but also as a disruptive element that will allow the definitive integration of technology in the professional intervention of social work. 000126755 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/ 000126755 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion 000126755 700__ $$0(orcid)0000-0001-6592-574X$$aGómez-Poyato, María José$$uUniversidad de Zaragoza 000126755 700__ $$0(orcid)0000-0001-6202-6044$$aMatías-Solanilla, Antonio$$uUniversidad de Zaragoza 000126755 700__ $$0(orcid)0000-0003-0997-5931$$aEito-Mateo, Antonio$$uUniversidad de Zaragoza 000126755 7102_ $$14009$$2813$$aUniversidad de Zaragoza$$bDpto. Psicología y Sociología$$cÁrea Trabajo Social y Serv.Soc 000126755 773__ $$g36, 2 (2023), 353-364$$pCuad. trab. soc.$$tCuadernos de trabajo social$$x0214-0314 000126755 8564_ $$s571433$$uhttps://zaguan.unizar.es/record/126755/files/texto_completo.pdf$$yVersión publicada 000126755 8564_ $$s2371864$$uhttps://zaguan.unizar.es/record/126755/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada 000126755 909CO $$ooai:zaguan.unizar.es:126755$$particulos$$pdriver 000126755 951__ $$a2023-10-23-12:23:17 000126755 980__ $$aARTICLE