000129418 001__ 129418
000129418 005__ 20241125101203.0
000129418 0247_ $$2doi$$a10.1016/j.aprim.2023.102792
000129418 0248_ $$2sideral$$a135492
000129418 037__ $$aART-2023-135492
000129418 041__ $$aeng
000129418 100__ $$0(orcid)0000-0003-4242-5464$$aIguacel, Isabel$$uUniversidad de Zaragoza
000129418 245__ $$aAssessing patient satisfaction with telephone-based consultations before, during and after the COVID-19 pandemic in Spain
000129418 260__ $$c2023
000129418 5060_ $$aAccess copy available to the general public$$fUnrestricted
000129418 5203_ $$aObjective: To validate a questionnaire to analyze the perception of users of primary care (PC) with telephone consultation (TC), and to study the satisfaction with TC by users of PC services.
Design: A two-phase study was conducted. Firstly, a questionnaire on satisfaction with telemedicine services was validated. Secondly, a cross-sectional study on satisfaction with TC was conducted.
Setting: PC.
Participants: 405 users of PC services in Zaragoza (Spain).
Main outcome measure: Our main outcome was the satisfaction with telemedicine services PC services. Factor analysis was carried out using the exploratory factor analysis with Varimax rotation. The reliability of the dimensions obtained was analyzed using Cronbach's alpha. The inferential analysis was conducted using parametric tests.
Results: The questionnaire was a valid and reliable tool (α>0.9) to assess the satisfaction of PC service users with telemedicine services. Before COVID-19, the satisfaction of the users with PC was adequate (mean=6111/10). However, during the COVID-19 the attention in PC centers became mostly telephone-based and satisfaction lowered as disappointing (mean=3555/10). Regarding the future of telemedicine, users considered it as unsatisfactory (mean=2977/10). Being a woman, being unemployed and belonging to an area of low vulnerability led to a worse perception of telemedicine.
Conclusion: This questionnaire was a valid and reliable tool to assess the satisfaction of PC service users with telemedicine services. Perceptions of patient satisfaction decreased during COVID-19. Thus, TC seems to be a good option when the patients consider it to be a complementary rather than a substitute tool to follow-up their conditions.
Keywords: Atención primaria; Consulta telefónica; Cuestionario; Primary health; Questionnaire; Satisfacción; Satisfaction; Telemedicina; Telemedicine; Telephone consultation; Validación; Validation.
000129418 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc-nd$$uhttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
000129418 590__ $$a1.8$$b2023
000129418 592__ $$a0.406$$b2023
000129418 591__ $$aMEDICINE, GENERAL & INTERNAL$$b110 / 329 = 0.334$$c2023$$dQ2$$eT2
000129418 593__ $$aFamily Practice$$c2023$$dQ2
000129418 591__ $$aPRIMARY HEALTH CARE$$b18 / 30 = 0.6$$c2023$$dQ3$$eT2
000129418 593__ $$aMedicine (miscellaneous)$$c2023$$dQ3
000129418 594__ $$a2.9$$b2023
000129418 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000129418 700__ $$0(orcid)0000-0002-8206-4803$$aAntón, Isabel$$uUniversidad de Zaragoza
000129418 700__ $$0(orcid)0000-0001-7049-8295$$aUrcola, Fernando$$uUniversidad de Zaragoza
000129418 700__ $$0(orcid)0000-0002-9221-713X$$aAriño, Miguel$$uUniversidad de Zaragoza
000129418 700__ $$0(orcid)0000-0001-6469-9189$$aMartínez-Jarreta, Begoña$$uUniversidad de Zaragoza
000129418 7102_ $$11006$$2255$$aUniversidad de Zaragoza$$bDpto. Fisiatría y Enfermería$$cÁrea Enfermería
000129418 7102_ $$11012$$2613$$aUniversidad de Zaragoza$$bDpto. Farmac.Fisiol.y Med.L.F.$$cÁrea Medicina Legal y Forense
000129418 773__ $$g56, 2 (2023), 102792 [9 pp.]$$pAten. prim.$$tAtencion Primaria$$x0212-6567
000129418 8564_ $$s350489$$uhttps://zaguan.unizar.es/record/129418/files/texto_completo.pdf$$yVersión publicada
000129418 8564_ $$s1920556$$uhttps://zaguan.unizar.es/record/129418/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000129418 909CO $$ooai:zaguan.unizar.es:129418$$particulos$$pdriver
000129418 951__ $$a2024-11-22-12:12:34
000129418 980__ $$aARTICLE