Value congruence, control, sense of community and demands as determinants of burnout syndrome among hospitality workers

Asensio Martínez, Ángela (Universidad de Zaragoza) ; Leiter, Michael P. ; Gascón, Santiago (Universidad de Zaragoza) ; Gumuchian, Stephanie ; Masluk, Bárbara (Universidad de Zaragoza) ; Herrera Mercadal, Paola (Universidad de Zaragoza) ; Albesa, Agustín ; García -Campayo, Javier (Universidad de Zaragoza)

Resumen: Employees working in the hospitality industry are constantly exposed to occupational stressors that may lead employees into experiencing burnout syndrome. Research addressing the interactive effects of control, community and value congruence to alleviate the impact of workplace demands on experiencing burnout is relatively limited. The present study examined relationships among control, community and value congruence, workplace demands and the three components of burnout. A sample of 418 employees working in a variety of hospitality associations including restaurants and hotels in Spain were recruited. Moderation analyses and linear regressions analyzed the predictive power of control, community and value congruence as moderating variables. Results indicate that control, community and value congruence were successful buffers in the relationships between workplace demands and the burnout dimensions. The present findings offer suggestions for future research on potential moderating variables, as well as implications for reducing burnout among hospitality employees.

Idioma: Inglés

DOI: 10.1080/10803548.2017.1367558

Año: 2019

Publicado en: International Journal of Occupational Safety and Ergonomics 25, 2 (2019), 287-295
ISSN: 1080-3548

Factor impacto JCR: 1.601 (2019)

Categ. JCR: PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH rank: 93 / 169 = 0.55 (2019) - Q3 - T2
Categ. JCR: ERGONOMICS rank: 12 / 16 = 0.75 (2019) - Q3 - T3

Factor impacto SCIMAGO: 0.323 - Safety Research (Q2) - Safety, Risk, Reliability and Quality (Q3) - Public Health, Environmental and Occupational Health (Q3)

Tipo y forma: Artículo (PostPrint)

Área (Departamento): Area Psiquiatría (Dpto. Medicina, Psiqu. y Derm.)
Área (Departamento): Área Psicolog.Evolut.Educac (Dpto. Psicología y Sociología)
Área (Departamento): Área Person.Eval.Trat.Psicoló. (Dpto. Psicología y Sociología)