000129715 001__ 129715
000129715 005__ 20240109145019.0
000129715 0247_ $$2doi$$a10.1016/j.jbusres.2018.05.018
000129715 0248_ $$2sideral$$a106379
000129715 037__ $$aART-2018-106379
000129715 041__ $$aeng
000129715 100__ $$0(orcid)0000-0002-8798-3294$$aLucia-Palacios, L.$$uUniversidad de Zaragoza
000129715 245__ $$aCan social support alleviate stress while shopping in crowded retail environments?
000129715 260__ $$c2018
000129715 5060_ $$aAccess copy available to the general public$$fUnrestricted
000129715 5203_ $$aThis paper aims to find out whether sales associates and shopping companions, as two factors of the social servicescape, can help customers alleviate their levels of stress while shopping in crowded retail scenarios. Social Impact Theory is used to build a theoretical framework that is tested on a sample of mall shoppers. The findings demonstrate that sales associates can reduce customers’ level of stress in crowded situations by employing their task and interaction competences. Customers with shopping companions feel less stress while shopping. When the companions are similar to the customer in shopping preferences, they can create boundaries to stress created by crowding. Finally, this research offers important implications for store managers as well as for sales associates.
000129715 536__ $$9info:eu-repo/grantAgreement/ES/MINECO/ECO2014-54760$$9info:eu-repo/grantAgreement/ES/MINECO/ECO2017-83993-P
000129715 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc-nd$$uhttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
000129715 590__ $$a4.028$$b2018
000129715 591__ $$aBUSINESS$$b30 / 147 = 0.204$$c2018$$dQ1$$eT1
000129715 592__ $$a1.684$$b2018
000129715 593__ $$aMarketing$$c2018$$dQ1
000129715 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion
000129715 700__ $$0(orcid)0000-0001-6441-2504$$aPérez-López, R.$$uUniversidad de Zaragoza
000129715 700__ $$0(orcid)0000-0002-3119-5838$$aPolo-Redondo, Y.$$uUniversidad de Zaragoza
000129715 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000129715 773__ $$g90 (2018), 141-150$$pJ. bus. res.$$tJournal of Business Research$$x0148-2963
000129715 8564_ $$s1408321$$uhttps://zaguan.unizar.es/record/129715/files/texto_completo.pdf$$yPostprint
000129715 8564_ $$s531468$$uhttps://zaguan.unizar.es/record/129715/files/texto_completo.jpg?subformat=icon$$xicon$$yPostprint
000129715 909CO $$ooai:zaguan.unizar.es:129715$$particulos$$pdriver
000129715 951__ $$a2024-01-09-13:08:11
000129715 980__ $$aARTICLE