000130924 001__ 130924 000130924 005__ 20240319080942.0 000130924 0247_ $$2doi$$a10.1016/j.comcom.2015.09.020 000130924 0248_ $$2sideral$$a92186 000130924 037__ $$aART-2016-92186 000130924 041__ $$aeng 000130924 100__ $$0(orcid)0000-0002-1831-3342$$aBlanco Bascuas, Teresa$$uUniversidad de Zaragoza 000130924 245__ $$aOnline social networks as a tool to support people with special needs 000130924 260__ $$c2016 000130924 5060_ $$aAccess copy available to the general public$$fUnrestricted 000130924 5203_ $$aSupporting people with special needs is a multi-disciplinary endeavour that involves many stakeholders. Social relations have a determining impact on the quality of the related processes. Online social networks (OSN) have demonstrated their capacity to change human interaction paradigms; however, their application to disability is a barely-explored field of research. This paper describes the design, development and deployment of an OSN in a 24/7 residence for people with disabilities in order to improve productivity, enhance the quality of care processes and foster social relations. During fourteen months of operation, 46 people, including caregivers, health professionals (psychologists, occupational therapists, and physiotherapists, among others), supervisors, administrative staff, residents and their family members, used the OSN. Our quantitative and qualitative results indicate adequate OSN technical performance; validate user-oriented design methodology; confirm productivity and quality of service improvement; and confirm the capacity of OSNs to positively influence social relations in such environments. 000130924 536__ $$9info:eu-repo/grantAgreement/ES/MICINN/IPT-2011-1038-900000 000130924 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc-nd$$uhttp://creativecommons.org/licenses/by-nc-nd/3.0/es/ 000130924 590__ $$a3.338$$b2016 000130924 591__ $$aCOMPUTER SCIENCE, INFORMATION SYSTEMS$$b23 / 146 = 0.158$$c2016$$dQ1$$eT1 000130924 591__ $$aTELECOMMUNICATIONS$$b20 / 88 = 0.227$$c2016$$dQ1$$eT1 000130924 591__ $$aENGINEERING, ELECTRICAL & ELECTRONIC$$b50 / 259 = 0.193$$c2016$$dQ1$$eT1 000130924 592__ $$a0.621$$b2016 000130924 593__ $$aComputer Networks and Communications$$c2016$$dQ1 000130924 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion 000130924 700__ $$0(orcid)0000-0002-7396-7840$$aMarco Marco, Álvaro 000130924 700__ $$0(orcid)0000-0001-5316-8171$$aCasas Nebra, Roberto$$uUniversidad de Zaragoza 000130924 7102_ $$15008$$2785$$aUniversidad de Zaragoza$$bDpto. Ingeniería Electrón.Com.$$cÁrea Tecnología Electrónica 000130924 7102_ $$15002$$2305$$aUniversidad de Zaragoza$$bDpto. Ingeniería Diseño Fabri.$$cÁrea Expresión Gráfica en Ing. 000130924 773__ $$g73, Part B. (2016), 315-331$$pComput. commun.$$tCOMPUTER COMMUNICATIONS$$x0140-3664 000130924 8564_ $$s1055827$$uhttps://zaguan.unizar.es/record/130924/files/texto_completo.pdf$$yPostprint 000130924 8564_ $$s2756361$$uhttps://zaguan.unizar.es/record/130924/files/texto_completo.jpg?subformat=icon$$xicon$$yPostprint 000130924 909CO $$ooai:zaguan.unizar.es:130924$$particulos$$pdriver 000130924 951__ $$a2024-03-18-12:28:10 000130924 980__ $$aARTICLE