130924 20240319080942.0 doi 10.1016/j.comcom.2015.09.020 sideral 92186 ART-2016-92186 eng Blanco Bascuas, Teresa Universidad de Zaragoza (orcid)0000-0002-1831-3342 Online social networks as a tool to support people with special needs 2016 Access copy available to the general public Unrestricted Supporting people with special needs is a multi-disciplinary endeavour that involves many stakeholders. Social relations have a determining impact on the quality of the related processes. Online social networks (OSN) have demonstrated their capacity to change human interaction paradigms; however, their application to disability is a barely-explored field of research. This paper describes the design, development and deployment of an OSN in a 24/7 residence for people with disabilities in order to improve productivity, enhance the quality of care processes and foster social relations. During fourteen months of operation, 46 people, including caregivers, health professionals (psychologists, occupational therapists, and physiotherapists, among others), supervisors, administrative staff, residents and their family members, used the OSN. Our quantitative and qualitative results indicate adequate OSN technical performance; validate user-oriented design methodology; confirm productivity and quality of service improvement; and confirm the capacity of OSNs to positively influence social relations in such environments. info:eu-repo/grantAgreement/ES/MICINN/IPT-2011-1038-900000 info:eu-repo/semantics/openAccess by-nc-nd http://creativecommons.org/licenses/by-nc-nd/3.0/es/ 3.338 2016 COMPUTER SCIENCE, INFORMATION SYSTEMS 23 / 146 = 0.158 2016 Q1 T1 TELECOMMUNICATIONS 20 / 88 = 0.227 2016 Q1 T1 ENGINEERING, ELECTRICAL & ELECTRONIC 50 / 259 = 0.193 2016 Q1 T1 0.621 2016 Computer Networks and Communications 2016 Q1 info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion Marco Marco, Álvaro (orcid)0000-0002-7396-7840 Casas Nebra, Roberto Universidad de Zaragoza (orcid)0000-0001-5316-8171 5008 785 Universidad de Zaragoza Dpto. Ingeniería Electrón.Com. Área Tecnología Electrónica 5002 305 Universidad de Zaragoza Dpto. Ingeniería Diseño Fabri. Área Expresión Gráfica en Ing. 73, Part B. (2016), 315-331 Comput. commun. COMPUTER COMMUNICATIONS 0140-3664 1055827 http://zaguan.unizar.es/record/130924/files/texto_completo.pdf Postprint 2756361 http://zaguan.unizar.es/record/130924/files/texto_completo.jpg?subformat=icon icon Postprint oai:zaguan.unizar.es:130924 articulos driver 2024-03-18-12:28:10 ARTICLE