000134933 001__ 134933
000134933 005__ 20240509150148.0
000134933 037__ $$aTESIS-2024-119
000134933 041__ $$aeng
000134933 1001_ $$aGarcía Rayado, Jaime
000134933 24500 $$aCollaboration and Co-production in Public Service Delivery: New Practices for New Challenges
000134933 260__ $$aZaragoza$$bUniversidad de Zaragoza, Prensas de la Universidad$$c2022
000134933 300__ $$a168
000134933 4900_ $$aTesis de la Universidad de Zaragoza$$v2024-113$$x2254-7606
000134933 500__ $$aPresentado: 07 04 2022
000134933 502__ $$aTesis-Univ. Zaragoza, , 2022$$bZaragoza, Universidad de Zaragoza$$c2022
000134933 506__ $$aby-nc-nd$$bCreative Commons$$c3.0$$uhttp://creativecommons.org/licenses/by-nc-nd/3.0/es
000134933 520__ $$aThe New Public Governance paradigm supports that an interdependent network of public and private institutions, citizens and third sector organizations participate in policy preparation processes and public service delivery. In the last two decades, many initiatives of collaboration and co-production have been carried out to reverse the loss of legitimacy and improve efficiency. However, previous research has shown that these practices may fail to achieve their supposed benefits. <br />This Thesis analyses various public sector innovation initiatives in collaboration and co-production carried out by European and US public sector entities in recent years, in order to measure their degree of adoption, check the achievement of their theoretical benefits and highlight areas for improvement. This study covers initiatives to improve transparency, promote citizens and users¿ engagement, foster public sector innovation processes and improve efficiency. <br />The Thesis has four chapters. The first chapter analyses the adoption and use of Web 2.0 and social media tools by Audit Institutions in the European Union and the United States, at central and regional levels. The second chapter is a case study of the e-participation initiative of the city council of Madrid (Spain), Decide Madrid, to identify the critical success factors and the main barriers that determine its performance. The third chapter analyses users¿ participation in collaborative innovation projects to define their roles in these projects. The fourth chapter analyses the impact of collaborative practices on the efficiency of public service delivery, with a focus on the management of the waste collection service in Spain.<br />
000134933 520__ $$a<br />
000134933 521__ $$97087$$aPrograma de Doctorado en Contabilidad y Finanzas
000134933 540__ $$9info:eu-repo/semantics/openAccess
000134933 6531_ $$aservicios públicos
000134933 6531_ $$aadministración pública
000134933 6531_ $$aciencias económicas
000134933 691__ $$a0
000134933 692__ $$a
000134933 700__ $$aPina Martínez, Vicente$$edir.
000134933 700__ $$aRoyo Montañés, Sonia $$edir.
000134933 7102_ $$aUniversidad de Zaragoza$$b
000134933 830__ $$9499
000134933 8560_ $$fcdeurop@unizar.es
000134933 8564_ $$uhttps://zaguan.unizar.es/record/134933/files/TESIS-2024-119.pdf$$zTexto completo (eng)
000134933 909CO $$ooai:zaguan.unizar.es:134933$$pdriver
000134933 909co $$ptesis
000134933 9102_ $$aCiencias Sociales y jurídicas$$b
000134933 980__ $$aTESIS