135319 20260217205533.0 doi 10.1016/j.jbusres.2024.114685 sideral 138575 ART-2024-138575 eng Bitrián, Paula Universidad de Zaragoza (orcid)0000-0001-6325-6773 Gamification in workforce training: Improving employees’ self-efficacy and information security and data protection behaviours 2024 Access copy available to the general public Unrestricted This research aims to address two questions: (1) how can gamification strategies increase success of e-training systems and enhance employees’ information security and data protection self-efficacy? and (2) do gamified e-training systems improve employees’ information security and data protection behaviours? Drawing on the information systems success literature, this research offers new insights into gamified information security and data protection e-trainings through two studies. Study 1 analyses the perceptions of 1,178 employees of an international company using structural equation modelling. The results show that gamification significantly influences information quality, system quality and enjoyment which, in turn, increase perceived usefulness and satisfaction. Perceived usefulness also enhances satisfaction, and both variables improve security self-efficacy. Study 2 investigates the employees’ behaviours by analysing their responses to phishing. The results confirm that gamified e-training improves employees’ security behaviours, as it reduces the percentage of employees who click on a phishing attack and promotes positive reactions. info:eu-repo/grantAgreement/ES/DGA/S54-23R info:eu-repo/grantAgreement/ES/MCIU/FPU19-01471 info:eu-repo/grantAgreement/ES/MINECO-FEDER/ECO2017-82103-P info:eu-repo/grantAgreement/ES/UZ-IBERCAJA-CAI/CH25-20 info:eu-repo/semantics/openAccess by https://creativecommons.org/licenses/by/4.0/deed.es 9.8 2024 BUSINESS 14 / 316 = 0.044 2024 Q1 T1 3.499 2024 Marketing 2024 Q1 25.3 2024 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Buil, Isabel Universidad de Zaragoza (orcid)0000-0001-6631-8909 Catalán, Sara Universidad de Zaragoza (orcid)0000-0001-5268-1723 Merli, Dominik 4011 095 Universidad de Zaragoza Dpto. Direc.Mark.Inves.Mercad. Área Comerci.Investig.Mercados 179 (2024), 114685 [19 pp.] J. bus. res. Journal of Business Research 0148-2963 696734 http://zaguan.unizar.es/record/135319/files/texto_completo.pdf Versión publicada 2632424 http://zaguan.unizar.es/record/135319/files/texto_completo.jpg?subformat=icon icon Versión publicada oai:zaguan.unizar.es:135319 articulos driver 2026-02-17-20:33:15 ARTICLE