135814 20241220120715.0 doi 10.1080/10447318.2023.2241609 sideral 134916 ART-2023-134916 eng Sala, Aritz Accessibility design issues beyond the standards of government e-services for people with low vision 2023 Governments have been investing considerable resources into making their services to citizens available through the Internet. However, people face barriers when accessing these e-services. Barriers affect people with disabilities to a greater extent. Taking into account the accessibility-in-use in addition to the required standards while designing these services would mitigate some of these issues. In this work, five e-services from the Spanish government were selected from among the most used ones and tested with fifteen participants, of whom ten participants belong to the group of people with low vision. Different qualitative and quantitative measures were analyzed to determine whether participants with low vision had more difficulties performing the tasks and to identify the design issues required to achieve improvement. The results highlighted some issues to be incorporated into the complexity and cognitive accessibility evaluations of e-services to anticipate difficulties (e.g., error prompting/prevention mechanisms). In addition, contributions to existing accessibility standards are proposed to be considered in the design of the e-services. info:eu-repo/grantAgreement/ES/MICINN/PID2020-116527RB-I0 info:eu-repo/semantics/closedAccess by-nc-nd http://creativecommons.org/licenses/by-nc-nd/3.0/es/ 3.4 2023 ERGONOMICS 5 / 24 = 0.208 2023 Q1 T1 COMPUTER SCIENCE, CYBERNETICS 9 / 32 = 0.281 2023 Q2 T1 1.025 2023 Computer Science Applications 2023 Q1 Human Factors and Ergonomics 2023 Q1 Human-Computer Interaction 2023 Q2 9.0 2023 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Arrue, Myriam Pérez, J. Eduardo Espín-Tello, Sandra M. Universidad de Zaragoza (orcid)0000-0002-0235-3104 Moreno, Lourdes 1006 413 Universidad de Zaragoza Dpto. Fisiatría y Enfermería Área Fisioterapia 40, 19 (2023), 5827-5844 Int. j. hum.-comput. interact. INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION 1044-7318 2285979 http://zaguan.unizar.es/record/135814/files/texto_completo.pdf Versión publicada info:eu-repo/date/embargoEnd/2024-08-06 1026372 http://zaguan.unizar.es/record/135814/files/texto_completo.jpg?subformat=icon icon Versión publicada info:eu-repo/date/embargoEnd/2024-08-06 oai:zaguan.unizar.es:135814 articulos driver 2024-12-20-12:05:30 ARTICLE