000135820 001__ 135820
000135820 005__ 20240619140701.0
000135820 0247_ $$2doi$$a10.1145/3441497.3441499
000135820 0248_ $$2sideral$$a138828
000135820 037__ $$aART-2020-138828
000135820 041__ $$aeng
000135820 100__ $$aSala, Aritz
000135820 245__ $$aTowards less complex e-government services for people with low vision: an evaluation of five spanish public web services
000135820 260__ $$c2020
000135820 5203_ $$aOnline public services may alleviate many of the inconveniences citizens have to face when accessing public services in the real world. People with low vision are one of the collectives who could benefit from e-services the most, as they can be accessed anytime, anywhere and with the help of their usual assistive technology. Many public e-services are provided by means of accessing, completing and submitting an online-form. However, this process is not always accessible for people with low vision and completing all the steps often becomes a complex task. It is necessary to identify the most difficult tasks and steps in public services in order to improve the user experience in e-government services. This paper presents a user study of five public Spanish e-services with ten participants, five of them with low vision. The performance of participants during the process of fulfilment of the online forms has been analysed. The results indicated the main barriers they found in each step of the process and highlighted the best approaches for implementing more accessible e-services.
000135820 540__ $$9info:eu-repo/semantics/openAccess$$aAll rights reserved$$uhttp://www.europeana.eu/rights/rr-f/
000135820 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000135820 700__ $$aArrue, Myriam
000135820 700__ $$aPérez, J. Eduardo
000135820 700__ $$0(orcid)0000-0002-0235-3104$$aEspín-Tello, Sandra M.
000135820 773__ $$g128 (2020), 2 [10 pp.]$$pAccess. comput.$$tAccessibility and computing$$x1558-2337
000135820 8564_ $$s317416$$uhttps://zaguan.unizar.es/record/135820/files/texto_completo.pdf$$yVersión publicada
000135820 8564_ $$s2387129$$uhttps://zaguan.unizar.es/record/135820/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000135820 909CO $$ooai:zaguan.unizar.es:135820$$particulos$$pdriver
000135820 951__ $$a2024-06-19-13:22:28
000135820 980__ $$aARTICLE