The role of artificial intelligence in improving workplace well-being: a systematic review

García-Madurga, Miguel Ángel ; Gil-Lacruz, Ana-Isabel (Universidad de Zaragoza) ; Saz-Gil, Isabel (Universidad de Zaragoza) ; Gil-Lacruz, Marta (Universidad de Zaragoza)

Resumen: In recent years, the use of artificial intelligence (AI) has significantly increased in the field of workplace well-being. This study systematically reviews the most common applications of AI in this context, covering literature published between 2018 and 2023, and evaluates both its current and potential impact. The research involved a comprehensive search in the Scopus and Web of Science databases, following PRISMA guidelines, resulting in 31 articles that met the inclusion criteria. The qualitative synthesis reveals that AI is being utilized in areas such as mental health monitoring, emotional support, personalized well-being programs, identification of psychosocial risk factors, and training and development. This review contributes to the existing literature by offering a detailed categorization of AI applications in workplace well-being, and it highlights the practical utility of AI in enhancing employee mental health and overall well-being. The findings suggest that AI has the potential to revolutionize the management of workplace well-being, providing actionable insights for both researchers and practitioners. Recommendations for future research are also discussed.

Idioma: Inglés

DOI: 10.3390/businesses4030024

Año: 2024

Publicado en: Businesses 4, 3 (2024), 389-410
ISSN: 2673-7116

Tipo y forma: Artículo (Versión definitiva)

Área (Departamento): Área Organización de Empresas (Dpto. Direcc.Organiza.Empresas)
Área (Departamento): Área Psicología Social (Dpto. Psicología y Sociología)