000148827 001__ 148827
000148827 005__ 20250122151649.0
000148827 0247_ $$2doi$$a10.1080/1360080X.2019.1689802
000148827 0248_ $$2sideral$$a121203
000148827 037__ $$aART-2020-121203
000148827 041__ $$aeng
000148827 100__ $$aBorraz-Mora, J.
000148827 245__ $$aThe influence of generic-academic competences on satisfaction and loyalty: the view of two key actors in higher education
000148827 260__ $$c2020
000148827 5203_ $$aDespite the large number of studies about competences in higher education, several important gaps in research can be identified. The present paper aims to fill two of these gaps by analysing the influence of generic-academic competences on individuals’ satisfaction with the learning experience, and of this satisfaction on their loyalty to their higher education institution. Loyalty is measured through two components: intentions of recommending the higher education institution, that is, word of mouth (WOM) communication and confirmation of past behaviour. Moreover, two key actors in the learning process -current students and ex-students- have been analysed. Partial Least Squares (PLS) are used to analyse the structural model and to test possible differences between groups. The findings demonstrate that satisfaction is a fundamental mediator between generic-academic competences and loyalty. Institutions have to reinforce generic-academic competences, focusing both on current students and ex-students to obtain loyal customers.
000148827 536__ $$9info:eu-repo/grantAgreement/ES/DGA-FSE/S54-GENERES Group$$9info:eu-repo/grantAgreement/ES/DGA/S23$$9info:eu-repo/grantAgreement/ES/UZ/PIPOUZ-19-118$$9info:eu-repo/grantAgreement/ES/UZ/UZ2019-SOC-02
000148827 540__ $$9info:eu-repo/semantics/closedAccess$$aAll rights reserved$$uhttp://www.europeana.eu/rights/rr-f/
000148827 590__ $$a2.125$$b2020
000148827 591__ $$aEDUCATION & EDUCATIONAL RESEARCH$$b149 / 264 = 0.564$$c2020$$dQ3$$eT2
000148827 592__ $$a0.934$$b2020
000148827 593__ $$aPublic Administration$$c2020$$dQ1
000148827 593__ $$aEducation$$c2020$$dQ1
000148827 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000148827 700__ $$0(orcid)0000-0003-0752-3202$$aHernandez-Ortega, B.$$uUniversidad de Zaragoza
000148827 700__ $$0(orcid)0000-0003-2544-0697$$aMelguizo-Garde, M.$$uUniversidad de Zaragoza
000148827 7102_ $$14008$$2225$$aUniversidad de Zaragoza$$bDpto. Estruc.Hª Econ.y Eco.Pb.$$cÁrea Economía Aplicada
000148827 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000148827 773__ $$g42, 5 (2020), 563-578$$pJ. high. educ. policy manag.$$tJournal of Higher Education Policy and Management$$x1360-080X
000148827 8564_ $$s1580183$$uhttps://zaguan.unizar.es/record/148827/files/texto_completo.pdf$$yVersión publicada
000148827 8564_ $$s1034316$$uhttps://zaguan.unizar.es/record/148827/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000148827 909CO $$ooai:zaguan.unizar.es:148827$$particulos$$pdriver
000148827 951__ $$a2025-01-22-14:46:04
000148827 980__ $$aARTICLE