000150796 001__ 150796
000150796 005__ 20251017144652.0
000150796 0247_ $$2doi$$a10.1016/j.jhqr.2024.11.003
000150796 0248_ $$2sideral$$a142720
000150796 037__ $$aART-2024-142720
000150796 041__ $$aeng
000150796 100__ $$aMcCaskill, A.
000150796 245__ $$aResults of the process of implementation of ISO 7101 subclause 8.10.5 Health literacy in specialty consultations
000150796 260__ $$c2024
000150796 5060_ $$aAccess copy available to the general public$$fUnrestricted
000150796 5203_ $$aObjective .This quasi-experimental, non-randomized study described the process of implementing ISO 7101 subclause 8.10.5 Health literacy in specialty consultations, then determined the effects of implementation on patient general health literacy scores and perceptions of quality of care.
Method. Implementation steps were outlined, nurses were trained and used a standardized health literacy checklist with patients. The HLS19-Q12 was used to calculate patients’ general health literacy scores pre- and post-implementation of subclause 8.10.5. Paired samples t-test and Wilcoxon signed-rank test determined relationships between implementation, health literacy score, and quality of care perceived.
Results Mean general health literacy scores increased post-implementation from 66.35 to 76.29, as did the mean score of perception of quality of care received (M = 3.87 to M = 3.99). Wilcoxon test for both variables was significant (P < .001), and effect size was large (d ≥ 0.8).
Conclusions. Implementation of ISO 7101, subclause 8.10.5 Health literacy had a positive, statistically significant impact on patient general health literacy scores and perceptions of quality of care. This is valuable information for healthcare management decision makers as they implement new standards and seek to improve patient health outcomes
000150796 540__ $$9info:eu-repo/semantics/embargoedAccess$$aby-nc-nd$$uhttps://creativecommons.org/licenses/by-nc-nd/4.0/deed.es
000150796 592__ $$a0.336$$b2024
000150796 593__ $$aHealth Policy$$c2024$$dQ3
000150796 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion
000150796 700__ $$0(orcid)0000-0002-3087-8899$$aGasch-Gallen, A.$$uUniversidad de Zaragoza
000150796 700__ $$aMontero-Marco, J.
000150796 7102_ $$11006$$2255$$aUniversidad de Zaragoza$$bDpto. Fisiatría y Enfermería$$cÁrea Enfermería
000150796 773__ $$g40, 2 (2024), 116-125$$pRev. calid. asist.$$tJournal of Healthcare Quality Research$$x2603-6479
000150796 8564_ $$s525390$$uhttps://zaguan.unizar.es/record/150796/files/texto_completo.pdf$$yPostprint$$zinfo:eu-repo/date/embargoEnd/2025-12-30
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000150796 909CO $$ooai:zaguan.unizar.es:150796$$particulos$$pdriver
000150796 951__ $$a2025-10-17-14:37:04
000150796 980__ $$aARTICLE