Repositorio Institucional de Documentos

@article{Casaló:151717,
      author        = "Casaló, Luis V. and Millastre-Valencia, Paola and
                       Belanche, Daniel and Flavián, Carlos",
      title         = "{Intelligence and humanness as key drivers of service
                       value in Generative AI chatbots}",
      year          = "2025",
}