Repositorio Institucional de Documentos

@article{Belanche:152101,
      author        = "Belanche D. and Casaló L.V. and Schepers J. and Flavián
                       C.",
      title         = "{Examining the effects of robots'' physical appearance,
                       warmth, and competence in frontline services: The
                       Humanness-Value-Loyalty model}",
      year          = "2021",
}