Examining the effects of robots'' physical appearance, warmth, and competence in frontline services: The Humanness-Value-Loyalty model

Belanche D. Casaló L.V. Schepers J. Flavián C. Examining the effects of robots'' physical appearance, warmth, and competence in frontline services: The Humanness-Value-Loyalty model

Psychol. mark.

10.1002/mar.21532 2021

2021