161772 20251017144616.0 doi 10.1080/02642069.2025.2508975 sideral 144433 ART-2025-144433 eng Ruiz-Equihua, Daniel Employee-robot collaboration in services: psychological ownership, customer attributions and engagement 2025 Access copy available to the general public Unrestricted This research examines, through two studies, the relationship between psychological ownership triggers in service robots (perceived manipulability, receptiveness, and attractiveness) and customer engagement arising during service encounters where employee-robot collaboration occurs. Employing partial least squares, fuzzy-set qualitative comparative analysis, and text analysis in two studies, this study demonstrates that manipulability, receptiveness, and attractiveness are positively related to customer engagement with the service robot, mediated by customer attributions of service enhancement. Customer attributions of cost reductions do not exert any influence during this process, either directly or indirectly. Results indicate that companies can activate psychological ownership feelings by properly combining robot design, service-level cues, and customer segments to ensure that customers find service robots manipulable, receptive, and attractive when they collaborate with humans. info:eu-repo/semantics/embargoedAccess by-nc-nd https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion Romero, Jaime Casaló, Luis V. Universidad de Zaragoza (orcid)0000-0002-9643-2814 4011 095 Universidad de Zaragoza Dpto. Direc.Mark.Inves.Mercad. Área Comerci.Investig.Mercados (2025), 1-28 Serv. ind. j. SERVICE INDUSTRIES JOURNAL 0264-2069 724837 http://zaguan.unizar.es/record/161772/files/texto_completo.pdf Postprint info:eu-repo/date/embargoEnd/2026-12-13 1041712 http://zaguan.unizar.es/record/161772/files/texto_completo.jpg?subformat=icon icon Postprint info:eu-repo/date/embargoEnd/2026-12-13 oai:zaguan.unizar.es:161772 articulos driver 2025-10-17-14:19:28 ARTICLE