000162539 001__ 162539 000162539 005__ 20251017144546.0 000162539 0247_ $$2doi$$a10.1080/10686967.2015.11918439 000162539 0248_ $$2sideral$$a92791 000162539 037__ $$aART-2015-92791 000162539 041__ $$aeng 000162539 100__ $$0(orcid)0000-0002-4540-4952$$aGarcía-Bernal, J.$$uUniversidad de Zaragoza 000162539 245__ $$aWhy and how TQM leads to performance improvements 000162539 260__ $$c2015 000162539 5060_ $$aAccess copy available to the general public$$fUnrestricted 000162539 5203_ $$aEvidence shows that total quality management (TQM) improves organizational performance, but researchers disagree on why and how such improvements occur and on who really benefits (shareholders, employees, customers, society). This study tests hypotheses relating to TQM adoption and the path from wealth creation to wealth appropriation, making a distinction between shareholders'' profit maximization and stakeholders'' wealth maximization as drivers of the adoption. The authors estimate a model of the direct and indirect consequences of TQM adoption on organizational performance, and then test for a normative versus instrumental motivation driving the TQM adoption decision. They test their hypotheses using a sample of 208 Spanish firms analyzed with structural equation modeling. The results indicate that TQM improves operational performance and all stakeholders share the benefits of this improvement. The authors explain the path from TQM adoption to firm performance, clarify the goals firms may be pursuing when adopting organizational innovations such as TQM, and identify who the beneficiaries are and why and how they benefit from TQM adoption. 000162539 536__ $$9info:eu-repo/grantAgreement/ES/DGA-FSE/S125$$9info:eu-repo/grantAgreement/ES/UZ/JIUZ-2014-SOC-04 000162539 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc-nd$$uhttps://creativecommons.org/licenses/by-nc-nd/4.0/deed.es 000162539 592__ $$a0.317$$b2015 000162539 593__ $$aBusiness, Management and Accounting (miscellaneous)$$c2015$$dQ2 000162539 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion 000162539 700__ $$0(orcid)0000-0002-9758-0149$$aRamírez-Alesón, M.$$uUniversidad de Zaragoza 000162539 7102_ $$14012$$2650$$aUniversidad de Zaragoza$$bDpto. Direcc.Organiza.Empresas$$cÁrea Organización de Empresas 000162539 773__ $$g22, 3 (2015), 23-37$$pQual. manag. j.$$tQuality management journal$$x1068-6967 000162539 8564_ $$s279559$$uhttps://zaguan.unizar.es/record/162539/files/texto_completo.pdf$$yPostprint 000162539 8564_ $$s1277180$$uhttps://zaguan.unizar.es/record/162539/files/texto_completo.jpg?subformat=icon$$xicon$$yPostprint 000162539 909CO $$ooai:zaguan.unizar.es:162539$$particulos$$pdriver 000162539 951__ $$a2025-10-17-14:09:39 000162539 980__ $$aARTICLE