000162645 001__ 162645
000162645 005__ 20251017144638.0
000162645 0247_ $$2doi$$a10.1080/16258312.2024.2410147
000162645 0248_ $$2sideral$$a142687
000162645 037__ $$aART-2024-142687
000162645 041__ $$aeng
000162645 100__ $$aPessot, Elena
000162645 245__ $$aSupply chain strategies in a global context: a customer value-based perspective
000162645 260__ $$c2024
000162645 5060_ $$aAccess copy available to the general public$$fUnrestricted
000162645 5203_ $$aCustomer value is influenced by several factors, which impose major challenges to global Supply Chains (SCs) and their management. This study aims to understand how companies tackle these challenges by focusing their global SC management on major strategies and supporting practices. Based on customer value theory, and recognising major trends affecting what end consumers value, we identify four global SC strategies: customer-driven, service-driven, resource-efficient, and closed-loop. A multiple case study carried out in eleven companies in the consumer goods industry explores the practices adopted per each SC strategy in managing global sourcing, production, and distribution networks. Results show the key requirement of selecting tailored practices for SC management that align with the context and the value expected by customers. Operational SC practices entail managing collaborative actions both up and downstream and competing with other SCs and can benefit from the implementation of appropriate digital technologies for customer value creation and delivery, as well as for continuous learning about customer needs.
000162645 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc$$uhttps://creativecommons.org/licenses/by-nc/4.0/deed.es
000162645 592__ $$a0.951$$b2024
000162645 593__ $$aBusiness and International Management$$c2024$$dQ1
000162645 593__ $$aManagement Science and Operations Research$$c2024$$dQ1
000162645 593__ $$aManagement of Technology and Innovation$$c2024$$dQ2
000162645 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion
000162645 700__ $$0(orcid)0000-0002-2405-4375$$aMuerza, Victoria$$uUniversidad de Zaragoza
000162645 700__ $$aSenna, Pedro
000162645 700__ $$aBarros, Ana Cristina
000162645 700__ $$aFornasiero, Rosanna
000162645 7102_ $$14014$$2623$$aUniversidad de Zaragoza$$bDpto. Economía Aplicada$$cÁrea Métodos Cuant.Econ.Empres
000162645 773__ $$g(2024), [15 pp.]$$tSupply Chain Forum$$x1624-6039
000162645 8564_ $$s1242522$$uhttps://zaguan.unizar.es/record/162645/files/texto_completo.pdf$$yPostprint
000162645 8564_ $$s1692726$$uhttps://zaguan.unizar.es/record/162645/files/texto_completo.jpg?subformat=icon$$xicon$$yPostprint
000162645 909CO $$ooai:zaguan.unizar.es:162645$$particulos$$pdriver
000162645 951__ $$a2025-10-17-14:30:24
000162645 980__ $$aARTICLE