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000170401 0247_ $$2doi$$a10.1177/01655515261435201
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000170401 037__ $$aART-2026-148911
000170401 041__ $$aeng
000170401 100__ $$0(orcid)0000-0003-4459-9361$$aMorte Nadal, Tamara
000170401 245__ $$aImproving digital inclusion in e-government services in the European Union: A systematic literature review
000170401 260__ $$c2026
000170401 5060_ $$aAccess copy available to the general public$$fUnrestricted
000170401 5203_ $$aThe aim of this article is to conduct a mixed-methods systematic review to identify and synthesise quantitative and qualitative findings on the factors that influence digital inclusion in the use of digital public services. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed. The sample included 76 articles. The key finding is that most enabling factors and barriers identified were socio-demographic, with age, education, digital skills and income being the most common factors. In addition, most recommendations for improving digital inclusion focused on educating citizens, either through information campaigns or training programmes. However, there is a lack of studies analysing initiatives to improve citizens’ digital skills for using e-government services. More qualitative studies are needed for an in-depth understanding of this issue.
000170401 536__ $$9info:eu-repo/grantAgreement/ES/DGA/S29-23R$$9info:eu-repo/grantAgreement/ES/MCIU/FPU20-00469
000170401 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc$$uhttps://creativecommons.org/licenses/by-nc/4.0/deed.es
000170401 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/acceptedVersion
000170401 700__ $$0(orcid)0000-0001-6221-2824$$aEsteban-Navarro, Miguel Ángel$$uUniversidad de Zaragoza
000170401 7102_ $$15013$$2105$$aUniversidad de Zaragoza$$bUnidad Predepartam. Period.Co.$$cÁrea Comunic.Audiovis.Publici.
000170401 773__ $$g(2026), [24 pp.]$$pJ. inf. sci.$$tJournal of Information Science$$x0165-5515
000170401 8564_ $$s467461$$uhttps://zaguan.unizar.es/record/170401/files/texto_completo.pdf$$yPostprint
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000170401 951__ $$a2026-04-18-10:48:52
000170401 980__ $$aARTICLE