170401 20260420103354.0 doi 10.1177/01655515261435201 sideral 148911 ART-2026-148911 eng Morte Nadal, Tamara (orcid)0000-0003-4459-9361 Improving digital inclusion in e-government services in the European Union: A systematic literature review 2026 The aim of this article is to conduct a mixed-methods systematic review to identify and synthesise quantitative and qualitative findings on the factors that influence digital inclusion in the use of digital public services. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed. The sample included 76 articles. The key finding is that most enabling factors and barriers identified were socio-demographic, with age, education, digital skills and income being the most common factors. In addition, most recommendations for improving digital inclusion focused on educating citizens, either through information campaigns or training programmes. However, there is a lack of studies analysing initiatives to improve citizens’ digital skills for using e-government services. More qualitative studies are needed for an in-depth understanding of this issue. Access copy available to the general public Unrestricted info:eu-repo/grantAgreement/ES/DGA/S29-23R info:eu-repo/grantAgreement/ES/MCIU/FPU20-00469 info:eu-repo/semantics/openAccess by-nc https://creativecommons.org/licenses/by-nc/4.0/deed.es info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion Esteban-Navarro, Miguel Ángel Universidad de Zaragoza (orcid)0000-0001-6221-2824 5013 105 Universidad de Zaragoza Unidad Predepartam. Period.Co. Área Comunic.Audiovis.Publici. (2026), [24 pp.] J. inf. sci. Journal of Information Science 0165-5515 467461 http://zaguan.unizar.es/record/170401/files/texto_completo.pdf Postprint 2426674 http://zaguan.unizar.es/record/170401/files/texto_completo.jpg?subformat=icon icon Postprint oai:zaguan.unizar.es:170401 articulos driver 2026-04-18-10:48:52 ARTICLE