47429 20210121114444.0 doi 10.1016/j.tourman.2014.04.012 sideral 87429 ART-2015-87429 eng (orcid)0000-0003-3050-1634 Berné, Carmen Universidad de Zaragoza The effect of ICT on relationship enhancement and performance in tourism channels 2015 Access copy available to the general public Unrestricted ICT have provided new paths for relationships across tourism distribution channels, leading to increases in competitiveness and efficiency in the sector, and improved business performance. Since there are no validated models in the tourism literature covering this, our objective with this research is to confirm a positive relationship between the growing use of ICT by tourism intermediaries and their business performance. To this end, a structural equations model (REeBP Model) is estimated, using data from a survey of tourism intermediaries conducted in Spain. The estimation confirms two latent variables, one for the relationship enhancement brought about by ICT in the sector, and the other for business performance. We find a causeeeffect association between the two variables, and our conclusion is that tourism intermediaries should intensify their relationships with those suppliers and tour operators whose strategies allow for improved effectiveness throughout the value chain. info:eu-repo/grantAgreement/ES/MICINN/ECO2012-38590 info:eu-repo/semantics/openAccess All rights reserved http://www.europeana.eu/rights/rr-f/ 3.14 2015 ENVIRONMENTAL STUDIES 11 / 104 = 0.106 2015 Q1 T1 HOSPITALITY, LEISURE, SPORT & TOURISM 2 / 44 = 0.045 2015 Q1 T1 MANAGEMENT 23 / 192 = 0.12 2015 Q1 T1 2.457 2015 Development 2015 Q1 Transportation 2015 Q1 Tourism, Leisure and Hospitality Management 2015 Q1 Strategy and Management 2015 Q1 info:eu-repo/semantics/article info:eu-repo/semantics/acceptedVersion García-González, Margarita (orcid)0000-0003-3651-2879 García-Uceda, María E. Universidad de Zaragoza Múgica, José M. 4012 650 Universidad de Zaragoza Dpto. Direcc.Organiza.Empresas Área Organización de Empresas 4011 095 Universidad de Zaragoza Dpto. Direc.Mark.Inves.Mercad. Área Comerci.Investig.Mercados 48 (2015), 188-198 Tour. manage. TOURISM MANAGEMENT 0261-5177 422661 http://zaguan.unizar.es/record/47429/files/texto_completo.pdf Postprint 48610 http://zaguan.unizar.es/record/47429/files/texto_completo.jpg?subformat=icon icon Postprint oai:zaguan.unizar.es:47429 articulos driver 2021-01-21-10:41:57 ARTICLE