57106 20170327111900.0 doi 10.1016/j.reimke.2014.07.001 sideral 96755 ART-2015-96755 spa (orcid)0000-0002-2291-1409 Belanche, Daniel Universidad de Zaragoza Rebuilding public trust in government administrations through e-government actions 2015 Access copy available to the general public Unrestricted Citizen trust in the public administration has been reduced worldwide due to recent events such as the current economic situation, corruption cases or disclosure of classified information. This work analyzes whether e-government related actions could be strategically employed to increase citizen trust in the public administration. This research confirms that perceived quality of public e-services has a positive effect on trust in the public administration. In turn, public administration communication (i.e., campaigns to promote the benefits and use of e-government) only influence trust in the public administration for citizens with a favorable attitude towards e-government. These results have interesting implications suggesting in which ways public administration should invest their limited resources in order to recover the levels of citizen trust. info:eu-repo/grantAgreement/ES/MEC/AP2007-03817 info:eu-repo/semantics/openAccess by-nc-nd http://creativecommons.org/licenses/by-nc-nd/3.0/es/ info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion (orcid)0000-0002-9643-2814 Casaló, Luis V. Universidad de Zaragoza 4011 095 Universidad de Zaragoza Departamento de Dirección de Marketing e Investigación de Mercados Comercialización e Investigación de Mercados 19, 1 (2015), 1-11 Rev. esp. investig. mark. ESIC Revista española de investigación de marketing ESIC 1138-1442 892997 http://zaguan.unizar.es/record/57106/files/texto_completo.pdf Versión publicada 81594 http://zaguan.unizar.es/record/57106/files/texto_completo.jpg?subformat=icon icon Versión publicada oai:zaguan.unizar.es:57106 articulos driver 2016-11-09-12:59:03 ARTICLE