000062072 001__ 62072
000062072 005__ 20170912135304.0
000062072 0247_ $$2doi$$a10.1016/j.proeng.2017.06.144
000062072 0248_ $$2sideral$$a101135
000062072 037__ $$aART-2017-101135
000062072 041__ $$aeng
000062072 100__ $$aŠtefancová, V.
000062072 245__ $$aConnection of Dynamic Quality Modeling and Total Service Management in Railway Transport Operation
000062072 260__ $$c2017
000062072 5060_ $$aAccess copy available to the general public$$fUnrestricted
000062072 5203_ $$aImproving the quality of transport services should be based on the procedure leading to the formation of future better services and define processes to ensure quality so that they comply with the requirements of the customers. The technology of transport and carriage process is one of the elements of the transport system, the quality of which can be influenced actively through the use of new advanced technology. This paper is focused on the new approach in designing the preparation of processes and services in accordance with customer''s needs. New software solution was created for the achievement of the complexity of the preparation, effective implementation and timely indication of any diversions from quality in railway transport. The principles of the dynamic quality modeling and total service management were used as an important support for new software in railway transport operation.
000062072 540__ $$9info:eu-repo/semantics/openAccess$$aby-nc-nd$$uhttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
000062072 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000062072 700__ $$aNedeliaková, E.
000062072 700__ $$0(orcid)0000-0002-1653-7780$$aLópez-Escolano, C.
000062072 773__ $$g192 (2017), 834-839$$tProcedia Engineering$$x1877-7058
000062072 8564_ $$s641989$$uhttps://zaguan.unizar.es/record/62072/files/texto_completo.pdf$$yVersión publicada
000062072 8564_ $$s7019$$uhttps://zaguan.unizar.es/record/62072/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000062072 909CO $$ooai:zaguan.unizar.es:62072$$particulos$$pdriver
000062072 951__ $$a2017-09-11-14:09:43
000062072 980__ $$aARTICLE