Analysis of the causal relationships in the balanced scorecard in public and private Spanish Universities through structural equation modelling

Navarro Elola, Luis (Universidad de Zaragoza) ; Pastor Tejedor, Jesús ; Pastor Tejedor, Ana Clara (Universidad de Zaragoza)

Resumen: Purpose:
The purpose of this paper is to analyse the strategic models created for the public and private Spanish universities and create a new methodology or strategic management tool based on the integration of the European Foundation for Quality Management (EFQM) and the Balance Scorecard (BSC).
Design/methodology/approach:
To examine the hypothesized model of the study, a survey questionnaire was created and sent to all the scope of Spanish universities. Using the data collected, the research was carried out using the SmartPLS software (partial least square path modelling) to analyse the proposed model.
Findings:
Results indicate that one-dimensional models were the most suitable to explain the behaviour of public centres, whereas multifactorial models matched perfectly with private centres. Moreover, we considered that, under the model of public centres, most of the attitude in the general University Community could be explained with reliabilities and
consistencies as a bonding element in both public and private centres.
Research limitations/implications:
Due to the scarce total number of universities in Spain, 56, and their respective colleges, the sample size in the research was limited.
Practical implications (if applicable):
This study suggests that customer participation can be a win-win situation for employees and the organisation. Employees who create relational value with their customers effectively enjoy their jobs more and are more likely to build and maintain long-term relationships with their organisation.
Originality/value (mandatory):
The findings highlighted the roles of the customer and the employee and indicated the heuristic value of viewing job satisfaction and organizational commitment as consequences of customer participation. This study is considered one of the very few empirical studies that examine the effect of the Employer Organisation (EO) on the Enterprise Resource Planning (ERP) and the mediating effect of ERP on the EO-performance relationship.

Idioma: Inglés

Año: 2016

Publicado en: The business & management review (Harrow) 7, 5 (2016), 18-29
ISSN: 2047-2854

Tipo y forma: Artículo (Versión definitiva)

Área (Departamento): Área Organización de Empresas (Dpto. Direcc.Organiza.Empresas)