Repositorio Institucional de Documentos

@article{Herrando:79599,
      author        = "Herrando, C. and Jiménez-Martínez,  J. and Martín-De
                       Hoyos, M.J.",
      title         = "{Surfing or Flowing? How to retain e-Customers on the
                       Internet}",
      year          = "2018",
}