000089787 001__ 89787
000089787 005__ 20221004075840.0
000089787 0247_ $$2doi$$a10.3390/su12104275
000089787 0248_ $$2sideral$$a118083
000089787 037__ $$aART-2020-118083
000089787 041__ $$aeng
000089787 100__ $$0(orcid)0000-0002-2291-1409$$aBelanche, D.$$uUniversidad de Zaragoza
000089787 245__ $$aMobile apps use and WOM in the food delivery sector: The role of planned behavior, perceived security and customer lifestyle compatibility
000089787 260__ $$c2020
000089787 5060_ $$aAccess copy available to the general public$$fUnrestricted
000089787 5203_ $$aThis research examines the phenomenon of food delivery services fromthe mobile app user''s perspective and how consumers'' lifestyles are changing because of the convenience provided by the apps. By means of an online survey targeted at US food delivery app customers, our study analyzes the main motivations that lead them to use and recommend these technology-based services. The results of the study revealed that some of the theory of planned behavior model variables (i.e., attitude toward the behavior, subjective norms), influence customer use and word-of-mouth (WOM) intentions. Security influences intention to spread WOM, whereas customer lifestyle compatibility influences intention to use the food delivery apps. A post hoc analysis revealed that perceived control is only important for older customers, who need to perceive that they control the apps before they will recommend them to other customers. The findings of the study are discussed and contrasted with previous research in the field. The managerial implications derived from the findings provide practical guidance for food delivery app companies. Further research avenues are suggested to encourage scholars to continue investigating the challenge of the diffusion of mobile apps in the food delivery and related sectors.
000089787 536__ $$9info:eu-repo/grantAgreement/ES/DGA/LMP65-18$$9info:eu-repo/grantAgreement/ES/DGA/S20-17R
000089787 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/
000089787 590__ $$a3.251$$b2020
000089787 591__ $$aENVIRONMENTAL SCIENCES$$b124 / 273 = 0.454$$c2020$$dQ2$$eT2
000089787 591__ $$aENVIRONMENTAL STUDIES$$b60 / 125 = 0.48$$c2020$$dQ2$$eT2
000089787 591__ $$aGREEN & SUSTAINABLE SCIENCE & TECHNOLOGY$$b30 / 44 = 0.682$$c2020$$dQ3$$eT3
000089787 591__ $$aGREEN & SUSTAINABLE SCIENCE & TECHNOLOGY$$b6 / 9 = 0.667$$c2020$$dQ3$$eT3
000089787 592__ $$a0.611$$b2020
000089787 593__ $$aEnergy Engineering and Power Technology$$c2020$$dQ1
000089787 593__ $$aEnvironmental Science (miscellaneous)$$c2020$$dQ1
000089787 593__ $$aRenewable Energy, Sustainability and the Environment$$c2020$$dQ1
000089787 593__ $$aManagement, Monitoring, Policy and Law$$c2020$$dQ1
000089787 593__ $$aGeography, Planning and Development$$c2020$$dQ1
000089787 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000089787 700__ $$0(orcid)0000-0002-1232-9706$$aFlavián, M.$$uUniversidad de Zaragoza
000089787 700__ $$0(orcid)0000-0003-0211-5568$$aPérez-Rueda, A.$$uUniversidad de Zaragoza
000089787 7102_ $$14012$$2650$$aUniversidad de Zaragoza$$bDpto. Direcc.Organiza.Empresas$$cÁrea Organización de Empresas
000089787 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados
000089787 773__ $$g12, 10 (2020), 4275 [21 pp]$$pSustainability (Basel)$$tSustainability (Switzerland)$$x2071-1050
000089787 8564_ $$s297795$$uhttps://zaguan.unizar.es/record/89787/files/texto_completo.pdf$$yVersión publicada
000089787 8564_ $$s517356$$uhttps://zaguan.unizar.es/record/89787/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000089787 909CO $$ooai:zaguan.unizar.es:89787$$particulos$$pdriver
000089787 951__ $$a2022-10-03-13:37:41
000089787 980__ $$aARTICLE