89787 20221004075840.0 doi 10.3390/su12104275 sideral 118083 ART-2020-118083 eng Belanche, D. Universidad de Zaragoza (orcid)0000-0002-2291-1409 Mobile apps use and WOM in the food delivery sector: The role of planned behavior, perceived security and customer lifestyle compatibility 2020 Access copy available to the general public Unrestricted This research examines the phenomenon of food delivery services fromthe mobile app user''s perspective and how consumers'' lifestyles are changing because of the convenience provided by the apps. By means of an online survey targeted at US food delivery app customers, our study analyzes the main motivations that lead them to use and recommend these technology-based services. The results of the study revealed that some of the theory of planned behavior model variables (i.e., attitude toward the behavior, subjective norms), influence customer use and word-of-mouth (WOM) intentions. Security influences intention to spread WOM, whereas customer lifestyle compatibility influences intention to use the food delivery apps. A post hoc analysis revealed that perceived control is only important for older customers, who need to perceive that they control the apps before they will recommend them to other customers. The findings of the study are discussed and contrasted with previous research in the field. The managerial implications derived from the findings provide practical guidance for food delivery app companies. Further research avenues are suggested to encourage scholars to continue investigating the challenge of the diffusion of mobile apps in the food delivery and related sectors. info:eu-repo/grantAgreement/ES/DGA/LMP65-18 info:eu-repo/grantAgreement/ES/DGA/S20-17R info:eu-repo/semantics/openAccess by http://creativecommons.org/licenses/by/3.0/es/ 3.251 2020 ENVIRONMENTAL SCIENCES 124 / 273 = 0.454 2020 Q2 T2 ENVIRONMENTAL STUDIES 60 / 125 = 0.48 2020 Q2 T2 GREEN & SUSTAINABLE SCIENCE & TECHNOLOGY 30 / 44 = 0.682 2020 Q3 T3 GREEN & SUSTAINABLE SCIENCE & TECHNOLOGY 6 / 9 = 0.667 2020 Q3 T3 0.611 2020 Energy Engineering and Power Technology 2020 Q1 Environmental Science (miscellaneous) 2020 Q1 Renewable Energy, Sustainability and the Environment 2020 Q1 Management, Monitoring, Policy and Law 2020 Q1 Geography, Planning and Development 2020 Q1 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Flavián, M. Universidad de Zaragoza (orcid)0000-0002-1232-9706 Pérez-Rueda, A. Universidad de Zaragoza (orcid)0000-0003-0211-5568 4012 650 Universidad de Zaragoza Dpto. Direcc.Organiza.Empresas Área Organización de Empresas 4011 095 Universidad de Zaragoza Dpto. Direc.Mark.Inves.Mercad. Área Comerci.Investig.Mercados 12, 10 (2020), 4275 [21 pp] Sustainability (Basel) Sustainability (Switzerland) 2071-1050 297795 http://zaguan.unizar.es/record/89787/files/texto_completo.pdf Versión publicada 517356 http://zaguan.unizar.es/record/89787/files/texto_completo.jpg?subformat=icon icon Versión publicada oai:zaguan.unizar.es:89787 articulos driver 2022-10-03-13:37:41 ARTICLE