Repositorio Institucional de Documentos

@article{Belanche:95627,
      author        = "Belanche, Daniel and Casaló, Luis V. and Flavián, Carlos
                       and Schepers, Joroen",
      title         = "{Robots or frontline employees? Exploring customers’
                       attributions of responsibility and stability after service
                       failure or success}",
      year          = "2020",
}