Key concepts in artificial intelligence and technologies 4.0 in services

Belk, Russell W. ; Belanche, Daniel (Universidad de Zaragoza) ; Flavián, Carlos (Universidad de Zaragoza)

Resumen: The emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological developments overcomes humans’ capabilities such that humans or even companies are no longer controlling technology; (2) customers embrace life in new technology-made environments, and (3) the boundaries between human and technology become to be blurred. This document explains these novel insights and defines the key AI-related concepts linked to each of these three distinctive aspects of Technologies 4.0 in services.

Idioma: Inglés

DOI: 10.1007/s11628-023-00528-w

Año: 2023

Publicado en: SERVICE BUSINESS 17, 1 (2023), 1-9
ISSN: 1862-8516

Factor impacto JCR: 4.4 (2023)

Categ. JCR: MANAGEMENT rank: 106 / 407 = 0.26 (2023) - Q2 - T1
Categ. JCR: BUSINESS rank: 79 / 304 = 0.26 (2023) - Q2 - T1

Factor impacto CITESCORE: 9.1 - Business and International Management (Q1) - Strategy and Management (Q1)

Factor impacto SCIMAGO: 0.858 - Business and International Management (Q1) - Strategy and Management (Q2)

Financiación: info:eu-repo/grantAgreement/ES/DGA-FSE/LMP51-21
Financiación: info:eu-repo/grantAgreement/ES/DGA/S20-20R
Financiación: info:eu-repo/grantAgreement/ES/MICIU/PID2019-105468RB-I00

Tipo y forma: Artículo (Versión definitiva)

Área (Departamento): Área Comerci.Investig.Mercados (Dpto. Direc.Mark.Inves.Mercad.)