000125921 001__ 125921 000125921 005__ 20250722154012.0 000125921 0247_ $$2doi$$a10.1007/s11628-023-00528-w 000125921 0248_ $$2sideral$$a133434 000125921 037__ $$aART-2023-133434 000125921 041__ $$aeng 000125921 100__ $$aBelk, Russell W. 000125921 245__ $$aKey concepts in artificial intelligence and technologies 4.0 in services 000125921 260__ $$c2023 000125921 5060_ $$aAccess copy available to the general public$$fUnrestricted 000125921 5203_ $$aThe emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological developments overcomes humans’ capabilities such that humans or even companies are no longer controlling technology; (2) customers embrace life in new technology-made environments, and (3) the boundaries between human and technology become to be blurred. This document explains these novel insights and defines the key AI-related concepts linked to each of these three distinctive aspects of Technologies 4.0 in services. 000125921 536__ $$9info:eu-repo/grantAgreement/ES/MICIU/PID2019-105468RB-I00$$9info:eu-repo/grantAgreement/ES/DGA/S20-20R$$9info:eu-repo/grantAgreement/ES/DGA-FSE/LMP51-21 000125921 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/ 000125921 590__ $$a4.4$$b2023 000125921 592__ $$a0.858$$b2023 000125921 591__ $$aMANAGEMENT$$b106 / 407 = 0.26$$c2023$$dQ2$$eT1 000125921 593__ $$aBusiness and International Management$$c2023$$dQ1 000125921 591__ $$aBUSINESS$$b79 / 304 = 0.26$$c2023$$dQ2$$eT1 000125921 593__ $$aStrategy and Management$$c2023$$dQ2 000125921 594__ $$a9.1$$b2023 000125921 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion 000125921 700__ $$0(orcid)0000-0002-2291-1409$$aBelanche, Daniel$$uUniversidad de Zaragoza 000125921 700__ $$0(orcid)0000-0001-7118-9013$$aFlavián, Carlos$$uUniversidad de Zaragoza 000125921 7102_ $$14011$$2095$$aUniversidad de Zaragoza$$bDpto. Direc.Mark.Inves.Mercad.$$cÁrea Comerci.Investig.Mercados 000125921 773__ $$g17, 1 (2023), 1-9$$pServ. bus. (Berl.)$$tSERVICE BUSINESS$$x1862-8516 000125921 8564_ $$s585255$$uhttps://zaguan.unizar.es/record/125921/files/texto_completo.pdf$$yVersión publicada 000125921 8564_ $$s1128768$$uhttps://zaguan.unizar.es/record/125921/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada 000125921 909CO $$ooai:zaguan.unizar.es:125921$$particulos$$pdriver 000125921 951__ $$a2025-07-22-15:35:45 000125921 980__ $$aARTICLE