Repositorio Institucional de Documentos

@article{Lucia-Palacios:129719,
      author        = "Lucia-Palacios, Laura and Pérez-López, Raúl and
                       Polo-Redondo, Yolanda",
      title         = "{How situational circumstances modify the effects of
                       frontline employees’ competences on customer satisfaction
                       with the store}",
      year          = "2020",
}