Supply chain strategies in a global context: a customer value-based perspective
Pessot, Elena ; Muerza, Victoria (Universidad de Zaragoza) ; Senna, Pedro ; Barros, Ana Cristina ; Fornasiero, Rosanna
Resumen: Customer value is influenced by several factors, which impose major challenges to global Supply Chains (SCs) and their management. This study aims to understand how companies tackle these challenges by focusing their global SC management on major strategies and supporting practices. Based on customer value theory, and recognising major trends affecting what end consumers value, we identify four global SC strategies: customer-driven, service-driven, resource-efficient, and closed-loop. A multiple case study carried out in eleven companies in the consumer goods industry explores the practices adopted per each SC strategy in managing global sourcing, production, and distribution networks. Results show the key requirement of selecting tailored practices for SC management that align with the context and the value expected by customers. Operational SC practices entail managing collaborative actions both up and downstream and competing with other SCs and can benefit from the implementation of appropriate digital technologies for customer value creation and delivery, as well as for continuous learning about customer needs.
Idioma: Inglés
DOI: 10.1080/16258312.2024.2410147
Año: 2024
Publicado en: Supply Chain Forum (2024), [15 pp.]
ISSN: 1624-6039
Factor impacto SCIMAGO: 0.951 - Business and International Management (Q1) - Management Science and Operations Research (Q1) - Management of Technology and Innovation (Q2)
Tipo y forma: Article (PostPrint)
Área (Departamento): Área Métodos Cuant.Econ.Empres (Dpto. Economía Aplicada)
You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. You may not use the material for commercial purposes.
Exportado de SIDERAL (2025-10-17-14:30:24)
Visitas y descargas
Idioma: Inglés
DOI: 10.1080/16258312.2024.2410147
Año: 2024
Publicado en: Supply Chain Forum (2024), [15 pp.]
ISSN: 1624-6039
Factor impacto SCIMAGO: 0.951 - Business and International Management (Q1) - Management Science and Operations Research (Q1) - Management of Technology and Innovation (Q2)
Tipo y forma: Article (PostPrint)
Área (Departamento): Área Métodos Cuant.Econ.Empres (Dpto. Economía Aplicada)
You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. You may not use the material for commercial purposes. Exportado de SIDERAL (2025-10-17-14:30:24)
Permalink:
Visitas y descargas
Este artículo se encuentra en las siguientes colecciones:
Articles > Artículos por área > Métodos Cuantitativos para la Economíay la Empresa
Record created 2025-09-12, last modified 2025-10-17