Improving digital inclusion in e-government services in the European Union: A systematic literature review
Morte Nadal, Tamara ; Esteban-Navarro, Miguel Ángel (Universidad de Zaragoza)
Resumen: The aim of this article is to conduct a mixed-methods systematic review to identify and synthesise quantitative and qualitative findings on the factors that influence digital inclusion in the use of digital public services. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed. The sample included 76 articles. The key finding is that most enabling factors and barriers identified were socio-demographic, with age, education, digital skills and income being the most common factors. In addition, most recommendations for improving digital inclusion focused on educating citizens, either through information campaigns or training programmes. However, there is a lack of studies analysing initiatives to improve citizens’ digital skills for using e-government services. More qualitative studies are needed for an in-depth understanding of this issue.
Idioma: Inglés
DOI: 10.1177/01655515261435201
Año: 2026
Publicado en: Journal of Information Science (2026), [24 pp.]
ISSN: 0165-5515
Financiación: info:eu-repo/grantAgreement/ES/DGA/S29-23R
Financiación: info:eu-repo/grantAgreement/ES/MCIU/FPU20-00469
Tipo y forma: Article (PostPrint)
Área (Departamento): Área Comunic.Audiovis.Publici. (Unidad Predepartam. Period.Co.)
You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. You may not use the material for commercial purposes.
Exportado de SIDERAL (2026-04-18-10:48:52)
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Idioma: Inglés
DOI: 10.1177/01655515261435201
Año: 2026
Publicado en: Journal of Information Science (2026), [24 pp.]
ISSN: 0165-5515
Financiación: info:eu-repo/grantAgreement/ES/DGA/S29-23R
Financiación: info:eu-repo/grantAgreement/ES/MCIU/FPU20-00469
Tipo y forma: Article (PostPrint)
Área (Departamento): Área Comunic.Audiovis.Publici. (Unidad Predepartam. Period.Co.)
You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. You may not use the material for commercial purposes. Exportado de SIDERAL (2026-04-18-10:48:52)
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Articles > Artículos por área > Comunicación Audiovisual y Publicidad
Record created 2026-04-18, last modified 2026-04-20