Risks associated by consumers with clothing rental: barriers to being adopted

Grilló-Méndez, Ana Julia (Universidad de Zaragoza) ; Marzo-Navarro, Mercedes (Universidad de Zaragoza) ; Pedraja-Iglesias, Marta (Universidad de Zaragoza)

Resumen: Purpose: To identify the risks associated by consumers with renting clothes. Design/methodology/approach: A descriptive research with a quantitative approach was carried out. First, the measurement models of the variables involved in the proposed model were validated. After verifying the existence of the variables, the resulting model was finally estimated through structural equation modelling. Findings: The results obtained establish the six dimensions that make up the problems associated by consumers with the clothing rental business model. These problems encompass various types of risks: financial, physical, performance, psychosocial, inconsistency with values and lifestyle, as well as lack of trust in the service provider. The results obtained show that only inconsistency, financial risk and physical risk have a significant effect on attitude. These performance risks, together with the consumer's attitude towards renting, have a negative effect on the intention to rent. Originality/value: Factors that have a negative effect on attitude have been studied less than the facilitators of attitude. This is the first study in Spain. Practical implications: The results will help managers to understand the adoption behaviours of these models. Social implications: This study helps understand the social innovation needed to change consumers' relationship to clothing.

Idioma: Inglés

DOI: 10.1108/JFMM-02-2023-0043

Año: 2024

Publicado en: Journal of Fashion Marketing and Management 28, 6 (2024), 1135-1150
ISSN: 1361-2026

Financiación: info:eu-repo/grantAgreement/ES/DGA/S42-23R-CREVALOR
Financiación: info:eu-repo/grantAgreement/ES/MCINN/PID2020-113338RB-I00

Tipo y forma: Artículo (Versión definitiva)

Área (Departamento): Área Comerci.Investig.Mercados (Dpto. Direc.Mark.Inves.Mercad.)